Guest Services Associate at ZMC Hotels

Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.Job SummaryFast fun and friendly are the main characteristics of this position. Checking in guests during peak hours showing that classic customer service smile and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person then we want you for this position.These are 8 hour shifts that range from 7am-3pm 3pm-11pm and 11pm-7am.Responsibilities:Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.Address all guest concerns and ensure follow up is completeAssist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.Supervise the activities and the service levels of the bell staff to ensure that the arrival departures and all other guest contact are conducted in an efficient and friendly manner.Qualifications:Highly organized.Must possess a thorough knowledge of guest service and satisfaction.Requires good communication skills both verbal and written.Most tasks are performed in a team environment with the employee acting as a team leader.Must possess basic computational ability.Must possess basic computer skills.Benefits/Perks:Medical Dental and Vision options for full-time employeesPaid time off and 401(k) for full-time employeesAll employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC HotelsRegular opportunities for bonuses$250 referral bonus for you and a referred associateDailyPay: access to your already earned wages before paydayOpportunities for upward mobility and growth within the company ZMC Hotels is a dynamic hotel management company with over forty years in the industry and a growing portfolio of diverse and thriving properties across 17 states. Known for our commitment to our guests and to our employees as well as our reinvestment in our properties and the communities we serve ZMC Hotels is committed to finding and developing creative enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience. ZMC Hotels offers excellent benefits and opportunities for advancement with a host of exciting cities to live and work. So whether youre an established hospitality professional looking for growth new to the industry seeking steady employment or a college student just starting out or seeking seasonal employment with flexible hours theres a great career ahead of you at ZMC Hotels! Required Experience:IC Key Skills English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE Employment Type : Full-Time Experience: years Vacancy: 1