Position to Be Filled: Guest Service Representative (FT)

Purpose: Responsible for greeting and registering guests with Premiere Club Cards, providing prompt and courteous service, promote Premiere Club services and amenities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greets customers with a friendly and sincere welcome, uses a positive and clear speaking voice.
Solicits new members to the Premiere Club by promoting services and amenities while walking throughout the gaming floor.
Enter data into assigned database using alphabetic, numeric, or other designated order or sequence.
Compare data entered with source documents to detect errors.
Adhere to all safety rules and requirements.
Perform duties within time standards set by management.
Ensure compliance with all Human Resources policies and procedures, promoting an environment that treats all people with respect, and prohibits discrimination and harassment of any kind.
Ensure compliance with all safety, health, and environmental policies, procedures, and regulations within the department.
High school diploma or general education degree (GED) required.
Minimum 6 months of data entry experience.
Minimum 1 year experience in customer service.
Bi-lingual helpful (Spanish/Philippine).
Any other duties as assigned.

Reports To: Guest Service Supervisor

Approximate Hours: Full-time

Guest Services Representative at Tachi Palace Casino Resort

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