Guest Services Specialist - The Cosmopolitan at MGM Resorts International

Guest Services Specialist

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Guest Services Specialist at The Cosmopolitan, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

The starting pay: $19 per hour

The day-to-day:

• Greet guests with a warm welcome, representing the MGM Resorts brand by delivering memorable service, anticipating needs, and resolving issues in line with S.H.O.W. Service Basics.
• Provide exceptional guest experiences by connecting calls to the correct departments or personnel, handling wake-up, emergency, and recovery calls with professionalism.
• Promote upgraded accommodations and M life enrollment opportunities to enhance guest satisfaction and support revenue growth.
• Efficiently manage multiple reservation systems, ensuring accurate entry of guest information and maintaining data integrity.
• Accurately process guest payments, post charges and credits, and follow all property cash-handling procedures to balance transactions responsibly.
• Partner with management to continually build skills, assess performance, and implement strategies for improvement where needed.
• Resolve guest complaints promptly by taking ownership, offering creative solutions, and ensuring a positive outcome.
• Collaborate with other departments to provide a seamless guest experience and timely response to guest requests.

The right candidate will have:

• Ability to work varied shifts, to include weekends and holidays.
• High School Diploma or GED required
• 1+ years of prior relevant guest service experience preferred
• Experience with Opera preferred

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Health & income protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.