Guet Support Specialist at Pohanka Lexus

Provide our guests with a World Class service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time 100% of the Guest NO EXCEPTIONS!Job Title: Service Guest Support Specialist Lexus DealershipPosition OverviewThe Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests safely moving vehicles supporting service advisors and technicians and maintaining an organized and professional service environment. The ideal candidate is customer-focused reliable and committed to Lexus-level hospitality.Key ResponsibilitiesGuest Experience & HospitalityWarmly greet all service guests upon arrival and assist with vehicle check-in.Provide guests with clear directions to the waiting area restrooms and amenities.Offer concierge-style support including opening doors assisting with personal items and answering general questions.Communicate in a professional courteous manner consistent with Lexus customer service standards.Vehicle HandlingSafely drive park and retrieve customer vehicles throughout the service process.Perform vehicle walk-arounds to identify existing exterior damage and record findings.Maintain a clean and orderly flow of vehicles in the service drive and parking areas.Assist with vehicle deliveries or shuttle driving when needed.Service Department SupportKeep the service drive clean organized and presentable at all times.Assist service advisors managers and technicians with operational needs (vehicle staging moving cars to bays etc.).Check fluid levels tire pressure or fuel as directed (no mechanical diagnosis required).Manage loaner vehicle check-in/out processes if assigned.Operational DutiesFollow all dealership safety guidelines for driving and vehicle handling.Use dealership communication tools (tablets handhelds etc.) to update vehicle status.Report any vehicle issues unsafe conditions or customer concerns promptly.Support end-of-day closing procedures including securing vehicles and organizing keys.QualificationsRequiredValid drivers license with a clean driving record.Ability to drive both automatic and manual transmissions (or willingness to learn depending on dealership requirement).Strong customer service and communication skills.Professional appearance and positive attitude.Ability to stand walk and move vehicles for extended periods.PreferredPrevious experience in automotive service hospitality or customer-facing roles.Familiarity with luxury-brand customer service expectations.Ability to multitask in a fast-paced environment.Work EnvironmentPrimarily outdoors in the service drive and parking areas.Fast-paced guest-focused environment.Occasional exposure to weather conditions vehicle exhaust and dealership equipment.BenefitsCompetitive hourly pay.Health dental and vision insurance.Paid time off and holidays.Employee vehicle purchase/service discounts.Growth opportunities within the dealership.Required Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1