Head of Delegated Authority Management, North America Programs & Delegated Authority at Liberty Mutual Insurance Group

Head Of Delegated Authority Management

North America Programs & Delegated Authority has been tasked with scaling from ~$200M to $1B in GWP by 2030. The Head Of Delegated Authority Management is a key leadership role responsible for building the governance, diligence, onboarding, risk monitoring, and offboarding capabilities needed to support that growth.

The role owns the end-to-end execution of the delegated authority management framework for North America, ensuring delegated arrangements are evaluated, approved, launched, monitored, and exited in a controlled, consistent, and scalable way. This includes new opportunity diligence, partner approval, onboarding readiness, ongoing governance, delegated authority risk monitoring, issue escalation, audit coordination, control oversight, and offboarding.

The role will also own the agenda and orchestration of the North America Delegated Authority Committee, including materials coordination, decision tracking, escalation items, and follow-up actions. The committee is chaired by the North America CUO, President of Ironshore, and President of North America Programs & Delegated Authority.

This leader will coordinate across Underwriting, Operations, Claims, Finance, Actuarial, Compliance, Legal, Reinsurance, and other key stakeholders to ensure delegated authority processes align with Office of Underwriting standards, regulatory expectations, risk appetite, controls, and business objectives.

The role does not own underwriting strategy or portfolio performance; it owns disciplined execution and transparency across DA governance, due diligence, onboarding, risk monitoring, and offboarding.

Key Responsibilities

• Delegated Authority Governance & Controls
• North America Delegated Authority Committee
• Diligence & New Opportunity Assessment
• Onboarding & Operational Readiness
• Ongoing Oversight, Risk Monitoring, Audit & Compliance
• Offboarding, Runoff & Exit Management
• Leadership and Team Development

The selected candidate should live within 50 miles of our Boston, MA; Chicago, IL; New York, NY; or Atlanta, GA office to be able to come into the office two days per week.

Qualifications

• 8+ years of experience in delegated authority, MGA / MGU / program business, underwriting governance, insurance operations, compliance, audit, or related insurance roles, preferably supporting program business
• Strong understanding of delegated authority operating models, including MGA / MGU / PA / coverholder relationships, underwriting authority, claims authority, bordereaux, audit, controls, partner oversight, onboarding, and offboarding
• Experience implementing governance frameworks and controls across delegated authority business, including translating enterprise standards into practical department-level procedures, routines, and escalation processes
• Experience coordinating diligence and onboarding for new delegated authority partners, working with underwriting leads and functional partners across Claims, Operations, Finance, Actuarial, Compliance, Legal, Reinsurance, Data, and Technology
• Demonstrated ability to manage ongoing risk monitoring, including partner reviews, authority compliance, issue tracking, audit coordination, remediation plans, KPIs, KRIs, SLAs, and senior management reporting
• Strong stakeholder management skills, with the ability to coordinate across multiple functions, ensure appropriate owners complete required reviews, and synthesize outputs into a holistic view of partner risk and control health
• Strong analytical and problem-solving skills, with the ability to use operational, audit, compliance, claims, and performance information to identify emerging risks and drive action
• Comfort operating in a matrixed environment, with ability to collaborate with London / international DA teams to share best practices or support global delegated authority opportunities when required
• Strong written and verbal communication skills, including the ability to present complex governance, operational, and risk issues clearly to senior stakeholders and committee chairs
• Leadership experience managing teams, vendors, cross-functional working groups, or governance forums preferred

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco