Head of Enterprise Enablement Platforms at MassMutual

Job DescriptionThe OpportunityThe Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility.The TeamYou will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization.The Impact:Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflowsPartner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategiesPromote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiativesOversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and AtlassianDefine and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realizationOptimize licensing, usage, and cost efficiency through data-driven insights and automationServe as a strategic advisor to senior leadership on platform and AI enablement opportunitiesCollaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoptionLead change management efforts to drive user engagement and maximize ROI from platform investmentsManage, coach, and motivate a global team while building a strong, diverse talent pipelineManage vendor relationships and external partnershipsExecute operational strategy with latitude in day-to-day decision-makingImplement short- to medium-term strategies (1–3 years); contribute to broader strategic planningManage teams performing multiple functions/disciplines, including exempt and non-exempt employeesThe Minimum QualificationsBachelor’s degree in Technology, Business, or related field10+ years of experience in enterprise technology, with 5+ years in senior leadership rolesProven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)Deep understanding of AI technologies and their application in enterprise environmentsExperience leading platform modernization and AI transformation initiativesStrong financial acumen with experience managing large-scale budgetsExceptional communication, stakeholder management, and strategic planning skillsAuthorized to work in the U.S.The Ideal QualificationsExperience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)Familiarity with agile, DevOps, and product management methodologiesMBA or advanced degree in a relevant fieldExcellent facilitation, collaboration, and change management skillsStrong financial acumen and data-driven decision-makingAbility to work across all organizational levels and in complex environmentsGlobal travel flexibility and self-driven work ethicExcellent written and communication skillsAbility to multitask, solve problems resourcefully, and work well under pressureExperience with strategic planning, business development, or stakeholder management#LI-MC1MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.