Head of Recruitment and Retention at APS

Head of Recruitment and RetentionWho we are:The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant inclusive and global community dedicated to science and society. APS represents more than 50000 members including physicists in academia national laboratories and industry in the United States and around the world.Position Summary:The head of member recruitment and retention manages the operational functions that support APS membership growth service delivery and retention. The role oversees staff responsible for providing excellent customer service maintaining accurate member records and supporting recruitment and retention activities. The position works closely with the director of membership to implement data-informed strategies that support a growing diverse and global membership community.APS has a remote first concept that promotes equal treatment and equal access within the United States independent of physical work location with a majority of staff working primarily from remote work locations. APS values diversity and welcomes candidates from a variety of backgrounds. APS offers a dynamic work environment with an outstanding total compensation package including salary outstanding benefits and excellent paid time off.Responsibilities:Manage the implementation of data-informed campaigns to attract new domestic and international APS members.Oversee staff support for retention activities for both general members and unit members including welcome communications engagement activities and renewal materials.Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department.Oversee the efficient and responsive membership renewal process.Analyze membership trends and provide data-informed recommendations to the director on recruitment retention communications and services including contributions to departmental key performance indicators.Oversees all industrial physics program activities ensuring alignment with membership growth priorities in the early career sector.Collaborate with APS Marketing Information Systems Meetings and other departments to review and authorize updates to the membership database and related systems.Plan and manage in-person membership presence at APS and external events in coordination with the units team and APS Marketing.Track budgets and approve invoices for activities within the roles scope of work for less-complex projects or subprojects.Participate in cross-departmental work in a consulted capacity and as an occasional contributor as needed.Hire set expectations evaluate performance provide feedback and address disciplinary matters for direct reports.Perform other duties as assigned.Education:Bachelors degree or equivalent experience.Preferred certification:Certified Association Executive (CAE).Experience Knowledge Skills and Abilities:Minimum of three years of progressively responsible management experience.Experience with Zoom Google Suite Applications Microsoft Office Applications Salesforce Nimble (AMS) and Asana preferred.Familiarity with assocation relational databases preferred.Strong background in nonprofit or similar membership recruitment retention and service.Experience planning and supervising work using sophisticated membership and customer relationship management systems.High-level analytical and problem-solving skills.Excellent customer service skills.Strong written and verbal communication skills.Strong organization documentation and prioritization skills.Ability to work effectively with interdepartmental teams and independently.Travel:The position requires up to 10% travel to events APS offices in Long Island NY College Park MD and Washington DC and other locations for meetings training and strategy sessions as directed by the supervisor.Salary:The salary range for this position takes into account various factors influencing compensation decisions such as skill sets experience training and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result we typically hire within the target starting range. Exceptional rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.Hiring Range:$99895/year - $136107/year (USD)Target Starting Range:$99895/year - $111133/year (USD)Work Environment:As noted above APS offers a Remote First workplace. Although our offices are located on Long Island NY; Washington DC; and College Park MD you can work from other places in the United States. We are flexible about work hours but expect responsiveness during the core of the workday Eastern Time.This is Us:Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity promote physics and serve the broader physics community.At APS we:Provide a welcoming and supportive professional home for an active engaged and diverse membershipAdvance scientific discovery and research disseminationAdvocate for physics and physicists and amplify the voice for scienceShare the excitement of physics and communicate the essential role physics plays in the modern worldPromote effective physics education for allCore Values:Core values are essential to shaping the culture of an organization. They provide the structure and guidance for how we conduct ourselves in our day-to-day interactions. Every employee has a responsibility for upholding these values. The behaviors and actions associated with demonstrating competency in these Core Values are described in a separate document.Our Core Values:Scientific MethodTrust Integrity and Ethical ConductEquity Diversity and RespectCollaborationEducation and LearningSpeaking OutAmazing 2026 Benefit Offerings:Flexible schedules and ability to work remotely8% employer-paid retirement contributionInvestment advisement services: 100% employer paidMedical benefits: PPO or HDHP optionEmployer contribution to FSA or HSA account eligibility based on medical plan enrollmentLifestyle Spending benefit up to $1500.00 (USD) - 100% employer paidVision benefits: individual and dependent coverage 100% employer paidBasic Life & Accident insurance: employee coverage 100% employer paidSupplemental Life & Accident insurance including spouse & dependent child(ren) coverageDisability insurance: employee coverage 100% employer paidVoluntary Accident & Critical Illness insuranceHealthcare Commuter & Dependent care flexible spending accountsVacation: 15 days annuallyGenerous holiday leave: 17 paid office closures; includes one week closure at the end of DecemberPersonal leave: 4 days annuallyVolunteer leave: 1 day annuallySick leave: 10 days annuallyBereavement & Compassion leave: 2 -15 days based on loss12 weeks employer-paid family leaveCollege tuition reimbursement planJob related seminar & continuing education 100% employer paidProfessional Certification/Recertification 100% employer paidTraining and professional development; access to LinkedIn Learning on-demand coursesEmployee Assistance ProgramMindfulness Meditation: live and on-demand classesAPS does not offer relocation assistance/costsThe American Physical Society is an affirmative action and equal opportunity employer. It is the policy of American Physical Society not to discriminate or allow the harassment of employees or applicants on the basis of race religious creed immigration status alienage or citizenship religion color ethnicity sex national origin age disability marital status familial status protected veteran status protected military status physical or mental disability sexual orientation gender identity genetic information predisposing genetic characteristics ancestry domestic violence victim status or any other characteristic protected by law with regard to any employment practices including recruitment advertising job application procedures hiring upgrading training promotion transfer compensation job assignments benefits and/or other terms conditions or privileges of employment provided the individual is qualified with or without reasonable accommodations to perform the essential functions of the job. This policy applies to all jobs at APS. The American Physical Society is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request a reasonable accommodation please contact APS Human Resources at The Know Your Rights: Workplace Discrimination is Illegal poster prepared by the U.S. Equal Employment Opportunity Commission (EEOC) provides an overview of several laws that protect you from discrimination on the job and several rights are afforded to you by these laws. The Pay Transparency Non Discrimination Provision prepared by the U.S. Office of Federal Contract Compliance Programs (OFCCP) provides an overview of several protections implemented to protect individuals working under federal contracts from discrimination when inquiring about or discussing compensation; these protections apply to all employees and applicants. The APS has a remote first concept that promotes equal treatment and equal access independent of physical work location with a majority of staff working primarily from remote work locations.Required Experience:Director Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Employment Type : Full-Time Experience: years Vacancy: 1