Health Care Sales Counselor at Otterbein SeniorLife

OVERVIEW:At Otterbein youre more than an employee youre aPartner in Caring. Together we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.Whether in our vibrant communities our welcoming small house neighborhoods Home Health Hospice or Home Office we provide the highest level of compassionate quality care.Join our team of Partners who are talented kind wise funny spirited generous endearing and truly one-of-a-kind.Otterbein SeniorLife Communities strive to enrich individual life journeys for those we serve by providing high quality service in a cheerful timely manner and by communicating coordinating and cooperating with others to attain goals.Otterbein has an employment opportunity for a Health Care Sales Counselor. JOB SUMMARY: The Community Marketing Assistant/Health Care (Assisted Living and Skilled Nursing and Rehab) Lifestyle Counselor is a dual role:The Health Care SeniorLife Counselor is responsible for achieving and exceeding sales goals while managing all aspects of the sales cycle-from initial inquiry and referral contact through admission. This includes clearly communicating the Otterbein value proposition nurturing prospective residents and their families and guiding them through each step of the decision-making process. The counselor will maintain and develop the lead database build strong relationships with key referral sources (such as physicians nurses social workers discharge planners) and conduct outbound calls to generate visits and appointments.In addition the Healthcare Counselor is accountable for driving occupancy by effectively managing leads for assisted living and long stay nursing as well as short term post-acute rehabilitation. This includes coordinating referrals completing insurance verifications and pre-authorizations preparing admission paperwork and ensuring timely and effective communication with residents families and referral partners throughout the process.Primary Duties and ResponsibilitiesResponsible for all duties follow up and support to new residents (up to 90 days after move in).Maintain adequate supply of facility information packets.Follow up on all paperwork for admission of new residents (after move in) including dissemination of forms and set up of resident files.Be able to answer questions pertaining to admissions documents for all new residents.Included in the role is contract administration; all activities associated with the move-in/move-out process; reporting requirements (traffic activity SOAR census REPs etc.); reception and phone responsibilities; planning and execution of logistical elements associated with events programs and meetings; and in some cases is also responsible for support in lead generation sales calls and sales support.Prepares residents face sheets and Business Office forms for newInteract with visitors residents and family members in a positive manner addressing a variety of issues andMaintain develop and strengthen working relationships with all internal departments andBe responsible for completing pre-admission processes that include verifying insurances completing pre-authorization and utilization of point click care.Meet/exceed sales goals and meet/exceed Critical Success Factors such as outbound calls one-on-one appointments campus tours lead generation/follow-up and target ratios.Productive callsEffective appointments and/or toursAdmissionsCensusDevelop maintain and execute a detailed prospect Sales/Referral Marketing Plan for Otterbein Heath care rooms/beds.Continually update an accurate contact management database e.g. CRM with all activity such as walk-ins calls letters invitations etc. and analyze and use data to drive sales results.Build relationships with existing and new prospective residents and move them effectively through the Otterbein Healthcare Sales Funnel.Build relationships with a network of key referral partners representing targeted hospitals doctors offices senior centers churches social work environments etc.Answer incoming calls and walk-ins conduct campus tours sales calls home visits luncheons and all duties related to lead generation and follow-up.Effectively communicate information and answer questions pertaining to financial and admissions requirements and documentation for prospective residents.Develop a detailed understanding of prospective residents needs and work with Environmental Services to prepare the residence to meet these needs.Interact positively with visitors residents family members and community members and be able to effectively address a variety of issues and circumstances.Develop and strengthen collaborative working relationships with internal departments and staff including identifying and helping address areas of improvement to enhance the quality of living at Otterbein.Assist Marketing Director in coordination of marketing/admission events and encourage participation of current and prospective residents.Perform other job duties as assignedExperience & QualificationsBachelors degree or equivalent experience5 years of sales/referral marketing experience preferably in retirement communities social work or related fields.Must be detail oriented and have excellent literacy and writing documentation communication and interpersonal skills.Must have high-level computer skills and maintain confidentiality.Must have excellent customer service skills and good judgment and decision-making skills.Must be able to communicate with older persons who may be ill disabled and/or emotional.Must be able to adjust to impromptu situations on a daily basis and prioritize and utilize effective time management.Must be knowledgeable of all department processes.Must be able to interact and communicate marketing information with other departments.Must have a proven track record of successful sales/referral marketing experience.Must have ability to develop strategic and tactical plans to meet/exceed objectives.Must be detail oriented able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis.Must have strong interpersonal skills and possess excellent communication skills (listening writing speaking).Must have outstanding customer service skills good judgment and decision-making skills.Must be able to communicate with health care professionals and older persons (and associated families) who may be ill disabled and/or emotional.Must be able to master a contact management software system.Must maintain a high level of confidentiality.Must be capable of collaborating with internal departments corporate and community partners.Must remain current with industry sales trends and current state of economy and resultant effect on potential sales/admissions.BENEFITS*Health & WellnessMedical Insurance with free virtual doctor visitsVision & Dental InsurancePet InsuranceLife InsuranceEmployee Assistance Program (EAP) for personal and professional supportFinancial Security401(k) Retirement Savings Plan with company matchPaid Time Off (PTO) that accrues immediately from day onePaid Holidays for a healthy work-life balanceAccess to DailyPay enabling you to access up to 100% of your earned wages on a daily basisTuition Reimbursement up to $5250 per year for ANY field of studyTuition Discounts through exclusive partnerships with the University of Cincinnati University of Toledo and Hondros CollegeEmployee-Sponsored Crisis Fund available for those facing unforeseen challengesLegal & Identity Theft ProtectionGrowth & DevelopmentUniversity Partnerships with University of Cincinnati University of Toledo and Hondros College for exclusive tuition discountsMultiple Partner Discounts available for various products and services through Access PerksAccess to 1000s of hours of personal and professional development material through RightNow Media @ Work*Some benefits including PTO and tuition reimbursement are based on hours worked.Why work for Otterbein SeniorLife:For more than 100 years Otterbein has provided senior housing options rooted in respect and community. Were a non-profit 501(c)(3) health and human service organization so our values and initiatives are focused on serving our residents.Otterbein SeniorLife consists of lifestyle communities revolutionary small house neighborhoods home health and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living assisted living skilled nursing rehab memory support respite care in-home care and hospice services.Apply today and begin a meaningful career as a Health Care Sales Counselorat Otterbein St Marys! Key Skills Corrosion Inspection,Apache Tomcat,Apparel,Gallery,Infection Control Employment Type : Full-Time Experience: years Vacancy: 1