Healthcare IT Applications - NextGen EMR/PM at Physicians East

Job Title: Healthcare IT Applications – NextGen EMR/PM 

Department: Information Technology 

Location: Mainly Onsite and Some Hybrid Potential

Reports To: Manager of Information Systems / COO 

FLSA Status: Exempt 

Relocation: Not Provided

 

Position Summary 

The Healthcare IT Applications Analyst is responsible for the design, customization, implementation, and ongoing optimization of the NextGen Electronic Medical Record (EMR) and Practice Management (PM) systems. This role supports clinical and operational teams by developing technical solutions that improve workflows, enhance data accuracy, ensure system integrity, and promote efficiency across a multi-specialty healthcare environment. 

 

Key Responsibilities 

System Development & Customization 

Design, develop, and maintain custom templates, EHR workflows, and documents within NextGen EMR/PM. Create and modify reports, dashboards, and data extracts using NextGen tools (e.g., SQL, Crystal Reports, or BI). Develop interfaces between NextGen and ancillary systems (e.g., labs, imaging, billing platforms). Support system upgrades, patch management, and testing of new functionality. 

Integration & Data Management 

Build and maintain HL7 interfaces and APIs to ensure seamless data exchange between systems. Ensure data integrity and compliance with HIPAA and healthcare data standards. Assist with database maintenance, version upgrades, and data migration as needed. 

User Support & Optimization 

Collaborate with clinical, billing, and administrative teams to identify system inefficiencies and implement process improvements. Troubleshoot and resolve NextGen EMR/PM application issues. Provide technical documentation, training materials, and workflow guides for end users. 

 

Project Management 

Participate in new project initiatives, including EMR module rollouts, system conversions, and third-party integrations. Manage project timelines, documentation, and communication with stakeholders. Coordinate with vendors and internal IT staff to implement system enhancements and ensure compliance with practice standards. 

 

Qualifications 

Education & Experience 

Bachelor’s degree in computer science, Information Systems, or related field (or equivalent work experience) required. Minimum 3 years of experience working with NextGen EMR and PM systems required. Strong knowledge of healthcare workflows, EDI transactions, and data exchange standards (HL7, CCD, FHIR). Experience in healthcare IT, preferably in a multi-specialty or outpatient clinical setting. 

Technical Skills 

Proficiency in SQL, SSRS, Crystal Reports, NextGen Template Editor, and KBM customization. Working knowledge of NextGen File Maintenance, QVERA, and NextGen API integrations. Familiarity with HIPAA, HITECH, and healthcare compliance regulations. Scripting and automation experience (Python, PowerShell, JavaScript, etc.) preferred. 

Core Competencies 

Strong analytical and problem-solving skills. Excellent communication and collaboration across technical and non-technical teams. Ability to manage multiple projects and meet deadlines in a fast-paced healthcare environment. High attention to detail and data accuracy. 

 

Preferred Qualifications 

NextGen Certified Professional (EHR or EPM) certification strongly preferred.Project Management Certification and/or relevant experience in IT project management strongly preferred.Experience with healthcare applications preferred (e.g., PACS, LIS, clearinghouses, or patient portals). Prior experience with practice analytics and business intelligence reporting preferred. 

 

Working Conditions 

Primarily onsite with potential for limited hybrid work depending on project needs. Must live within commutable distance to Greenville, NC main campus. Occasional after-hours or weekend work for upgrades, troubleshooting, or system maintenance.