Healthcare Navigator at Kelly

Healthcare Navigator

We are seeking a motivated and detail-oriented Healthcare Navigator to provide crucial support to a busy department. The selected candidate will assist with a variety of administrative, clinical intake, and documentation tasks to enhance patient care coordination. This temporary role plays a key part in ensuring timely access to patient information, accurate record management, and efficient scheduling workflows.

Key Responsibilities

• Request and obtain medical records from external clinics, hospitals, laboratories, and radiology centers.
• Receive and process incoming radiology images, ensuring they are uploaded to patient charts accurately.
• Create new patient records in the EMR (Cerner) and integrate external documentation.
• Monitor incoming referrals and escalate urgent cases for prompt attention.
• Manage shared group email and fax inboxes; upload or route documents as needed for review.
• Send registration forms and relevant information to new patients via email.
• Support Healthcare Navigators by preparing patient charts, verifying medical histories, records, and insurance documentation (authorizations, orders, etc.).
• Perform a variety of administrative tasks to optimize patient preparedness and departmental workflows.

Desired Experience

• Previous healthcare administrative or back-office experience required.
• Familiarity with ENT/Otolaryngology workflows is an asset.
• Experience working with EMR systems, preferably Cerner.

Skills and Competencies

• Exceptional attention to detail, organizational skills, and efficiency.
• Ability to work independently while adhering to established procedures.
• Strong communication and documentation abilities.
• Proficient in Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
• Skilled in handling electronic documents: uploading, downloading, converting between formats (PDF, Word, image files, scans).
• Comfortable using e-fax platforms and other digital communication tools.