Help Desk Analyst at innovitusa

Hiring: W2 Candidates Only Visa:Open to any visa typewith valid work authorization in the USA Key Responsibilities Answer help desk phone calls and respond promptly to emails. Create and manage ServiceNow incidents for all phone and email requests. Escalate issues to staff members by assigning incidents to the appropriate technical resource. Perform computer repairs and install software/updates as needed. Assist technical staff with tasks such as acquiring data and running reports. Run daily reports and prepare them for delivery or internal mail distribution. Provide assistance with cable clean-up installations data center cleaning and equipment moves. Troubleshoot business application issues and guide users through problem-solving steps. Research problems using technical databases and collaborate with team members to find solutions. Ensure systems operate correctly during changes upgrades and new product implementations. Communicate accurate and timely status updates. Track and report time spent on work activities. Follow established quality standards and complete assigned tasks.Required Skills Strong verbal and written communication skills. Ability to work in a team environment. Experience with ServiceNow or similar ticketing systems. Basic knowledge of computer hardware and software troubleshooting.Preferred Skills Familiarity with business application support. Experience in a help desk or call center environment. Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1