Help Desk Analyst at Instant Serve LLC

IT Support Consultant (Remote Denver CO Residents Only) Qualifications Bachelors degree or equivalent professional experience Strong background in: Help Desk / IT Support Customer Support & Customer Service Active Directory Computer Networking Troubleshooting & Analytical Skills Experience with imaging deployment and desktop support GHOST 8.0 experience required; FOG experience is a plus Position Summary This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware software and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems. The position includes statewide support for: 2800 desktops 100 laptops 400 networked multifunction devices and printers across multiple Colorado locations. Duties & Responsibilities Desktop Support & Imaging Perform extensive imaging and deployment of desktops and laptops Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools Rebuild systems and reconfigure user-specific settings Software & System Support Install update and maintain software of moderate complexity Configure and install terminal emulation tools for host system access Networking & Infrastructure Support Assist with installation modification and maintenance of network components Support LAN environments and troubleshoot basic networking issues Support system hardware/software upgrades and enhancements Customer & Vendor Interaction Provide exceptional customer service while troubleshooting issues Communicate and coordinate with vendors to resolve technical problems Respond to technical concerns both remotely and on-site as needed Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1