Help Desk Specialist at Perspektiv Design, LLC

Job Description: Help Desk SpecialistJob Responsibilities: Provide technical assistance and support to staff and clients regarding IT issues and inquiries. Install configure and troubleshoot hardware and software systems. Respond to service tickets and resolve technical problems efficiently. Collaborate with IT team members to escalate and escalate complex issues. Maintain accurate records of all IT support activities.Essential Qualifications: Minimum of 1 year of experience in IT support or help desk role. Proficiency in troubleshooting hardware software and network issues. Excellent communication and customer service skills. Strong problem-solving abilities and attention to detail. Knowledge of ITIL best practices is a plus.Desired Experience: Experience with remote support tools. Familiarity with ticketing systems and IT service management. Certifications such as CompTIA A or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.Salary & Benefits: Salary Range: $85000 - $110000 per year Benefits package including health insurance retirement plan and paid time off. Opportunities for professional development and career growth within the organization. Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1