Help Desk Support Analyst at United Vision Logistics

Key ResponsibilitiesTechnical Support & Systems AdministrationProvide first- and second-level support for desktops laptops mobile devices and business applications.Diagnose and resolve hardware software operating system and connectivity issues.Log track and document all support requests through email walk-up phone and ticketing system while meeting SLA expectations.Create modify and deactivate user accounts mailboxes and security groups in Active Directory and related systems.Install configure and maintain computer hardware Windows OS and approved software applications.Deploy OS patches software updates and endpoint security tools.Maintain and track IT asset inventory including hardware lifecycle management.Escalate unresolved or complex issues to senior IT staff or third-party vendors.Develop and maintain knowledge of company applications workflows and IT processes.Contribute to documentation knowledge base articles and support procedures.Participate in scheduled on-call rotations for after-hours critical support.Cybersecurity ResponsibilitiesMonitor and respond to security alerts endpoint protection notifications and potential threats in collaboration with the IT security team.Assist in enforcing cybersecurity policies procedures and best practices across the organization.Support user onboarding and offboarding with strict focus on access control least privilege and secure account setup.Conduct basic security assessments during troubleshooting including identifying phishing attempts suspicious activity or compromised accounts.Ensure systems have up-to-date antivirus patches and security configurations.Assist with MFA/2FA administration password resets and identity verification protocols.Participate in security awareness initiatives by educating users on safe computing practices.Support vulnerability remediation activities as directed such as updating software or strengthening system configurations.Report security incidents promptly and assist in initial triage and containment steps.Required Qualifications & ExperienceAssociate degree in Computer Science Information Systems Cybersecurity or related field; or equivalent professional experience (2 years in IT support).Strong customer service orientation with proven troubleshooting and problem-solving skills.Ability to prioritize and manage multiple tasks in a fast-paced environment.Proficiency in Windows desktop/server environments Microsoft 365 Active Directory DNS DHCP Group Policy endpoint protection tools and help desk ticketing systems.Preferred QualificationsKnowledge of cybersecurity principles (access control threat recognition patch management incident response).Experience with VMware and VDI environments.Familiarity with Cisco Unified Communications Manager.SharePoint Android and iOS support experience.Networking fundamentals (TCP/IP VPN Wi-Fi).Exposure to security frameworks such as NIST CIS Controls or ISO 27001.Soft SkillsStrong written and verbal communication skills.Ability to explain technical and security concepts clearly and in user-friendly language.Customer-focused positive and professional.Strong analytical and problem-solving abilities.High attention to detail especially regarding security practices.Work Environment & Physical RequirementsProlonged periods of working at a computer workstation.Ability to lift and move IT equipment (up to 50 lbs.).Occasional after-hours and weekend work during on-call rotations.Frequent interaction with users across departments.Required Experience:IC Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1