Help Desk Support Specialist at City of Ann Arbor

Help Desk Support Specialist-Full-timeSalary: $57200 to $65000 (Offer will be commensurate with experience)Benefits offered for this opportunity:Non-Union Benefits SummaryRole Summary:Provides first line technical support to the Citys Information Technology (IT) users. Responds to a variety of service requests including troubleshooting of software hardware and network issues implements new hardware/software documents procedures problems and resolutions. Works on related IT projects.Education Training and Experience Required:Associates degree in computer science information technology or related fieldProfessional experience in working with computers and applications: at least 1 yearKnowledge of computer hardware software and networksKnowledge and experience in computer scriptingHave or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hireHave or be able to obtain Comp TIA A Certification within one (1) year of date-of-hire.Excellent verbal and written communication skills.The City of Ann Arbor at its discretion may consider an alternative combination of formal education and work experience.Education Training and Experience Preferred:Bachelors degree in computer science information technology or related fieldAt least two years of experience in working with computers and applicationsMicrosoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certificationKnowledge and experience in computer programming/scriptingLicensing Requirements (position requirements at entry)Valid MI Drivers LicenseView Additional Requirements and Information at: Help Desk Support Specialist Job DescriptionRequired Experience:IC Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1