Help Desk Technician at AuDSEO

Job Description:We are looking for a Help Desk Technician to join our team at AuDSEO a leading digital marketing agency specializing in providing services to hearing care professionals. As a Help Desk Technician you will play a crucial role in providing technical support to our clients in the audiology industry.Job Responsibilities:Providing technical support and troubleshooting for client websites SEO strategies social media management and digital advertising campaignsAssisting clients with software and hardware issues related to their digital marketing servicesResponding to client inquiries and resolving technical issues in a timely and efficient mannerDocumenting and tracking client support tickets and resolutionsCollaborating with the digital marketing team to ensure seamless service delivery to clientsStaying up to date on industry trends and best practices in digital marketing and technical supportEssential Qualifications:Degree in IT Computer Science or related fieldStrong knowledge of website design SEO social media management and digital advertisingExcellent problem-solving and communication skillsAbility to work independently and in a team environmentCustomer-focused and detail-orientedDesired Experience:1-2 years of experience in a technical support roleExperience working with clients in the audiology industry is a plusCertifications in IT support or digital marketing are an advantageSalary & Benefits:Salary: $30000 - $40000 per yearOpportunity for growth and career developmentHealth insurance and other benefitsCollaborative and dynamic work environment Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1