Help Desk Technician at BDR Solutions LLC

Job DescriptionPosition: Help Desk TechnicianOrganization: BDR Solutions LLCJob Responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware Respond to tickets and emails from users seeking help Diagnose and resolve technical hardware and software issues Install modify and repair computer hardware and software Maintain a log of all issues and their resolution for future reference Set up new accounts reset passwords and assist with other account-related tasks Ensure proper functioning of computer systems and network connections Collaborate with IT team members to escalate technical issues when neededEssential Qualifications: Minimum of 1 year experience in a help desk or technical support role Specialization in Systems Administration Strong communication and interpersonal skills Ability to troubleshoot and resolve technical issues efficiently Attention to detail and problem-solving skillsDesired Experience: 2 years of experience in a help desk or technical support role Experience working in a healthcare or government settingSalary & Benefits: Minimum Salary: $30 per hour Maximum Salary: $40 per hour Currency: USD Frequency: Hourly Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1