Help Desk Technician at Peterson

Its your time make it matter.At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated business.Its time to use your skills and passion to do work that matters!Job DescriptionPeterson Cat has a need for an experienced Help Desk Technician at our Hillsboro OR location. SUMMARYThis position supports systems managed by the Information Systems department at Peterson CAT. Responsibilities include: building notebooks and desktops for new employees imaging systems troubleshooting hardware and software problems installing software opening and closing help desk tickets prioritizing tasks installing specialty applications from Caterpillar ADP Truck and other vendors. Responsibilities also include setting up workstations installing printers taking phone calls providing remote support of field systems supporting cell phones and smart phones. This role also provides support for some systems administration tasks including backup setting up user access password resets risk management supporting multifunctional devices (print fax copy & scan) and other tasks as assigned including installing VoIP phones and some patching cables for user connectivity.ESSENTIAL JOB FUNCTIONSThe following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.Install and support Caterpillar softwareProvide helpdesk support for user applications and enterprise applicationsPerform workstation and notebook build-outsProvide end user support answering phones and problem solvingSupport and visit remote sites to install equipment troubleshoot problems as neededAssist San Leandro team with Avaya VoIP Support as neededCoordinate backups for servers database or server recovery as neededCoordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work.Travel for support and maintenance approximately 20% of the time; Operate company or personal vehicle as neededMaintain punctual regular and predictable attendance.QUALIFICATIONSAssociates Degree from a fully accredited college in a related field preferred; and a minimum of 3 years of progressive experience in supporting a multi-site helpdesk environment preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be a proven troubleshooter with exceptional customer service skills. Should have additional skills in system administration systems analysis software version upgrades and implementation within an enterprise environment.#INDjobsPeterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Required Experience:IC Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1