Help Desk Technician at Tonic3

Job Description:We are looking for a Help Desk Technician to join our team at Tonic3 a digital transformation partner known for modernizing companies with user-centric design AI integration and software development. As a Help Desk Technician you will play a critical role in providing technical support and assistance to internal employees and external clients.Job Responsibilities:Respond to help desk requests from users via phone email or in-personTroubleshoot hardware and software issues providing solutions promptly and effectivelyDocument all reported issues and resolutions in the help desk tracking systemInstall configure and maintain computer systems printers and other peripheralsAssist with software updates upgrades and patchesCollaborate with IT team members to escalate complex technical issues when necessaryProvide technical training and support to usersMaintain inventory of equipment and software licensesEssential Qualifications:Minimum of 1-2 years of experience in a help desk or technical support roleBachelors degree in Business Administration or related fieldStrong knowledge of troubleshooting and problem-solving techniquesExcellent communication and customer service skillsAbility to work well under pressure and manage multiple prioritiesExperience with ticketing systems and remote support toolsDesired Experience:Previous experience in AI integration software development or digital transformation projectsCertifications in relevant technologies such as CompTIA A or Microsoft Certified ProfessionalExperience working in a fast-paced and dynamic environmentSalary & Benefits:Salary: $35000 - $40000 per yearOpportunity to work with cutting-edge technologies in a forward-thinking companyPotential for career growth and development within the organizationHealthcare benefits and retirement plansCollaborative and inclusive work culture Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1