Help Desk Technician at The Catamaran Company

Join The Catamaran Company the global leader in the catamaran market as a Help Desk Technician. For over three decades weve been at the forefront of maritime transportation offering unparalleled expertise and service in the multihull vessel industry. As part of our dedicated team youll be pivotal in providing top-tier support to ensure seamless operations across our network. Our commitment to values such as accountability teamwork and communication underpins every interaction ensuring a supportive and dynamic work environment. As a Help Desk Technician you will play a crucial role in maintaining our technological infrastructure enhancing user experience and ensuring operational efficiency. With a focus on reliability and performance your contributions will be essential in upholding our mission to exceed customer expectations and solidify our position as the one-stop destination for all catamaran-related services. Embrace the challenge of working with a passionate team committed to excellence in maritime solutions.TasksProvide technical assistance and support for incoming queries and issues related to computer systems software and hardware.Respond to customer inquiries regarding the use and troubleshooting of catamaran-related software applications and systems.Follow up with customers to ensure issues have been resolved and provide additional guidance as necessary.Document and track customer interactions troubleshooting steps and resolutions in the companys help desk system.Collaborate with other team members to identify solutions and improvements in processes to enhance customer satisfaction and support efficiency.RequirementsAssociate degree in Information Technology Computer Science or a related field or equivalent work experience.Proven experience as a Help Desk Technician or other customer support role preferably in the maritime or transportation industry.Strong understanding of computer systems mobile devices and other tech products with the ability to diagnose and resolve basic technical issues.Excellent communication skills both verbal and written with a strong emphasis on delivering high-quality customer service.Ability to work independently and as part of a team demonstrating strong problem-solving skills and attention to detail.BenefitsMedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time Off PlanPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Join The Catamaran Company as a Help Desk Technician to support our global network. Leverage your expertise in maritime solutions and sail with the industry leader in catamaran brokerage. Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Employee Experience: years Vacancy: 1 Yearly Salary Salary: 68000 - 90000