Help DeskCustomer Service Rep at The A List

Our client is a full-service provider of document management and workflow automation solutions. By integrating data business processes and imaging technologies the company strengthens clients digital infrastructure and optimizes operational efficiency. Their offerings range from simple electronic filing systems to fully customized enterprise content management role plays a key role in managing and enhancing relationships with existing government & legal clients. This position is not sales-focusedinstead it centers on delivering exceptional client care supporting software implementation and maintenance and ensuring seamless high-quality service. The ideal candidate is polished professional and committed to delivering excellence in every interaction. Key Responsibilities Manage and strengthen relationships with existing government clients ensuring a consistently high level of service and satisfaction. Schedule and coordinate software installation updates across client sites. Conduct professional kick-off calls for new client installations and manage implementation timelines from initiation to completion. Provide technical assistance including guiding clients through basic software resets and troubleshooting steps. Collaborate with internal teams to resolve issues promptly and efficiently. Handle client communications with professionalism including making outbound calls and responding to inquiries in a timely manner. Maintain accurate installation schedules planned delivery timelines and service records. Contribute to a positive team-oriented and growth-focused work environment. Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 22