Helpdesk IT Support Engineer Desktop Support Engineer at Numentica LLC

Location: Torrance CA (Onsite 5 days per week)Experience: 3 yearsSupport Level: Tier 1 and Tier 2We are seeking an experienced Helpdesk IT Support Engineer to provide daily end-user support for Windows desktops and laptops. This role handles troubleshooting updates installations and general IT assistance for company employees. Tier 3 issues will be escalated to specialized teams.Responsibilities:Provide Tier 1 and Tier 2 support for Windows desktops laptops applications and user accountsTroubleshoot hardware software connectivity and peripheral issuesPerform system updates imaging installations and new hire setupsMaintain ticket documentation and escalate issues as neededSupport basic networking and VPN accessManage IT equipment inventoryQualifications:3 years of Helpdesk or Desktop Support experienceStrong Windows 10/11 troubleshooting skillsFamiliar with Active Directory and basic networking (DNS DHCP VPN)Excellent communication and customer service skillsRequired Skills:Helpdesk IT Support Engineer / Desktop Support Engineer Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1