Helpdesk Specialist Trainer at OM Group

Helpdesk Specialist (Training Instructor Technical Journeyman 2)OM Group Inc. is hiring a Helpdesk Specialist to provide Tier 1 and Tier 2 technical support for the OHASIS and Socium GIS user community ensuring timely resolution of issues and high-quality user assistance. This role is essential for maintaining operational continuity and supporting a geographically distributed user base in a secure DoD environment.Responsibilities:Provide Tier 1 and Tier 2 support for the OHASIS and Socium GIS user communityEnsure timely resolution of technical issues and user assistanceSupport a geographically distributed user base and maintain user documentationRequirements:Minimum 7 years of helpdesk or customer support experience with at least 5 years related to DoD military or US Government projectsExperience with ticketing systems requirements tracking software and user documentationStrong communication and problem-solving skillsFamiliarity with DoD systems security practices and user account management processesProximity to the National Capital Region for occasional onsite workIAT Level II Certification (e.g. Security)Active Secret Security ClearanceContingent upon award; expected to begin in January 2026Compensation will be determined based on several factors including relevant experience education skills certifications and market conditions with an expected range of $95000 to $115000OM Group Inc. is an Equal Opportunity Employer (EOE) committed to compliance with all applicable federal state and local employment laws. Veteran preference.OM Group Inc. is dedicated to fostering a workplace that is free from unlawful discrimination and retaliation. Our hiring and employment practices are based on merit ensuring that all individuals have equal opportunities based on their qualifications experience and skills.If you need reasonable accommodation to apply please contact No Third Parties or C2C SolicitationThis is a direct hire position ineligible for third party partnering. OM Group does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to OM Group or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the agency.Required Experience:IC Key Skills Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 95000 - 115000