Helpdesk Support Service Specialist, Junior at EMW

Description Serve as the first point of contact for customers seeking technical assistance Identify issues provide accurate information in IT ticketing system for each call Respond to incoming calls and messages in a timely manner throughout shift Follow all communication procedures policies and guidelines Perform remote troubleshooting through diagnostic techniques and pertinent questions May interact with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem Work with customer to resolve issues Identify and escalate priority issues Contribute to creation of support documentationAttend meetings and training review training material to stay up-to-date on changes Requirements Security certification A certification Windows 10 Desktop Support Technician (70-685) or Windows 10 Configuring (70-680) or Troubleshoot & Support Windows 10 in the Enterprise (MS-6293) Secret Security Clearance Desired Skills: Good problem-solving analytical and team-working skills Knowledge of DOD Information Assurance standards policies and procedures Knowledge of service desk software and remote-access systems Knowledge of current MS Windows OS and MS Office versions Knowledge of computer systems printers mobile devices and other tech products Excellent communication skills customer-oriented approach An openness to learning new technologies Proficiency in English Desired Technical Experience: Experience as a service desk technician or other technical customer support role Usage and troubleshooting of computer systems mobile devices and other tech products Ability to diagnose and resolve basic computer/network/software issues Usage of IT ticketing systems and various support software Required Experience:Junior IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full Time Experience: years Vacancy: 1