Patient Care Coordinator at ALLY Psychiatry Career Page

Job DescriptionJob DescriptionDescription:About Ally PsychiatryAlly Psychiatry is a dynamic growth company in the behavioral healthcare space currently scaling from a small business to a middle-market company. The organization is experiencing rapid expansion and seeks a seasoned, hands-on Controller to lead the company’s accounting function, strengthen the financial infrastructure, and provide strategic support to the leadership team.Why Join Ally PsychiatryOpportunity to build and scale the finance function of a rapidly growing behavioral healthcare company.Direct exposure to executive leadership and strategic decision-making.Collaborative and mission-driven culture.Competitive compensation and benefits.Our team is dedicated to improving access to mental health care for those who need it most. With both inpatient and outpatient clinics across 9 states and over 30 facilities, we are a growing organization that believes every team member plays a vital role in the patient journey. We provide competitive compensation, aggressive benefits, and cultivate a culture of growth and collaboration, allowing you to have a hand in shaping our evolving services. If you are passionate about mental health and are ready to make a meaningful impact, we invite you to join our team and help drive positive change in our communities. Job SummaryWe are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients. Roles & ResponsibilitiesPatient Support & SchedulingGreet patients warmly and assist with check-in and check-out. Schedule, confirm, and reschedule appointments as needed. Verify insurance coverage and explain patient financial responsibilities. Collect co-pays, deductibles, and outstanding balances. Answer incoming calls and assist with patient inquiries. Obtaining vitals and lab specimens as required. Assist with prior authorizations, referrals, and prescription requests. Administrative DutiesMaintain and update patient records while following HIPAA and organizational guidelines. Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic. Process paperwork, including letters, forms, and medical documentation. Additional ResponsibilitiesEnsure all patient information is accurate and up to date. Maintain a clean and organized work area. Educate patients about clinic policies. Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic. Responsible for other duties as assigned by leadership. Attendance is an essential function of this job.Requirements:Qualification and EducationRequiredHigh School Diploma or Equivalent. Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness. Preferred12+ months of medical office experience. Experience with EMR systems, medical terminology, and health care procedures. Completion of a medical assistance program from an accredited institution. Personal attributesDependable, professional, empathetic, and genuinely wanting to help people in a caring way. Physical & Environmental Requirements Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients. Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs. Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details. Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.