Hire Ahead Member Service & Sales (Teller) Bilingual EnglishSpanish Preferred at Mountain America Credit Union

Please reference the schedule and minimum qualifications listed below before applying.If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.Job SummaryAt Mountain America the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.Job DescriptionLOCATIONSt George Mall Dr Branch (Home Base):2984 E. Mall Dr.St George UT 84790St George River Road Branch:123 S. River RdSt George UT 84790St George 3050 E. Branch:883 N. 3050 E.St George UT 84790St George Sunset Blvd Branch:2104 W. Sunset Blvd.St George UT 84770Santa Clara Branch:3582 Pioneer PkwySanta Clara UT 84765Hurricane Branch:1155 W. State St.Hurricane UT 84737SCHEDULEFull Time; Monday - Friday 8:40am-6:15pmSaturdays 8:40am - 2:15pm*Day off during the week when a Saturday is worked**This position requires flexibility to work at different locations according to business need.At Mountain America we are committed to taking care of all our employees.Starting competitive pay of $17.00 per hour and can increase depending on experience plus incentivesIf bilingual in Spanish/English an additional $1.00 per hour is addedPerformance reviews with opportunities to increase compensationExcellent medical and dental benefits with minimal employee contribution (full time employees)Paid time off volunteer time off and paid holidaysMatching 401KTuition assistanceProfessional developmentAnd more!To be effective an individual must be able to perform each job duty successfully.Member FocusBuilds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.Provides quality service by assessing advising and assisting credit union membership.Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.Bilingual English/Spanish preferred but not requiredEducates members about MACU products and services.Consistent focus on increasing member satisfaction and account retention.Expected to meet production goals as a representation to help our members.May follow up with members on product referrals (e.g. warm calling).Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.Greets all members professionally.Cash TransactionsAccurately maintains cash drawer.Accurately and efficiently processes transactions in accordance with established policies and procedures.Assists in the opening and closing procedures of the branch.Responsible for Branch Security which includes vault combinations security codes and member information.Other ResponsibilitiesRepresents the credit union in a professional manner both in dress and in actions.Keeps work area neat and clean.Responds to email/voicemail/missed calls/other communication in a timely manner.Actively participates and completes product knowledge courses.Travel may be required.Complies with all regulations as required by law.Performs other duties as assignedKNOWLEDGE SKILLS and ABILITIESThe requirements listed are representative of the knowledge skills and/or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.ExperienceAt least six months of customer service experience.EducationHigh school diploma or equivalentLicenses Certificates Registrations TrainingsA valid drivers license is requiredTo be completed during the first 90 days:MSR Certification Package through the following:Teller Branch ChecklistProducts & ServicesTeller Follow-up TrainingMSR Sales CertificationComputer/Office Equipment SkillsBasic computer operating skillsBeginner to intermediate skills in Microsoft Office (Outlook Word Excel)Type a minimum of 35 words per minute preferredManagerial ResponsibilityNo supervisory/managerial responsibilitiesOther Skills and AbilitiesThorough knowledge of credit union policies procedures and regulationsAbility to prepare loan documents and cross-sell financial services of the credit union to ensure quality serviceAbility to perform mathematical calculationsAbility to communicate effectively using written and verbal communicationPHYSICAL ABILITIES / WORKING CONDITIONSPhysical DemandsAbility to talk hear sit use hands to handle or feel and reach with hands and arms consistentlyAbility to stand walk kneel and crouch occasionallyVision RequirementsClose vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)Weight Lifted or Force ExertedAbility to lift up to 10 pounds consistently and up to 50 pounds occasionallyEnvironmentalThere are no unusually environmental factorsNoise EnvironmentModerate noise (business office with computers and printers light traffic)#INDMS#LI-CC1***This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.***Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Key Skills Commercial Property Paralegal,JAVA/J2EE,Building Construction,Javase,Administrative Services Employment Type : Full-Time Experience: years Vacancy: 1