HOC SUD MANAGER at Neighborhood House Association

SUD Treatment Program Manager

The SUD Treatment Program Manager (SUD PM) is responsible for overseeing the implementation of the Statement of Work, conducting site visit participation, supporting budget development, and providing supervision and training to SUD program staff. The SUD PM meets monthly with the SUD Program Director to review program compliance and reporting requirements. This role includes the direct supervision of SUD Counselors and the SUD Case Manager, ensuring that staff fulfill their duties in alignment with the County of San Diego's Statement of Work. Additionally, the SUD PM will provide direct services to clients enrolled in the Healing Oaks Clinic SUD program.

The Healing Oaks Substance Use Disorder Treatment Program provides outpatient substance use disorder (SUD) treatment, recovery, and ancillary services to adults aged 18 years and above, with substance use issues, including co-occurring mental health disorders. Services include client and family centered, individualized, clinically effective, outcomes-driven, culturally competent, gender specific, trauma-informed, developmentally appropriate, and inclusive of evidence-based treatment practices and recovery service approaches. Co-occurring disorder services includes clinical assessments for substance use and mental health conditions, care coordination and a "warm handoff" to appropriate level of care in the mental health system when need exceeds services available through the SUD program. Evidence based practices are utilized for all clients, including use of specific EPBs that demonstrate success for justice-involved populations as appropriate.

Essential Responsibilities and Duties:

• Leads multi-disciplinary team for the provision of MAT and related services
• Ensures services meet protocols as set forth by Medical Director
• Ensures MAT and SUD treatments services are available and accessible for all clients requiring such services
• Oversees other funding requirements for MAT and SUD treatments
• Collaborates with the team to ensure that MAT and SUD Treatments services are meeting productivity standards, write-offs are minimized, and utilization management standards are met
• Reviews and approve ASAM assessments for client by clinician
• Plans, organizes, controls, monitors, integrates and evaluates the work substance use disorder treatment program components
• Responds to emails, telephone calls, and other correspondence from COR or designee within two (2) business days
• Leads the substance use disorder treatment services that integrate mental health and rehabilitation treatment & recovery services, case management, assessment individual & group treatment/psychotherapy, medication support, crisis intervention
• Coordinates with BPSR component of clinic as needed
• Plans, organizes, directs and evaluates the performance of staff
• Selects and hires staff in accordance with human resources rules and regulations; monitors performance and provides coaching and guidance for performance improvement and development
• Provides and/or coordinates staff training and ensures that staff engages in other learning and development opportunities
• Prepares and reviews charts and reports
• Interacts with quality control staff to ensure that treatment plans and programs for clients are appropriate and up-to-date
• Directs, monitors and provides ongoing client care
• Prepares monthly program reports
• Facilitates Clinical Staff Meetings in lieu of SUD Program Director
• Provides direct supervision to counseling staff
• Completes all other duties as assigned

Knowledge, Skills, and Abilities:

• Principles and practices of management and supervision, program administration, including budgeting, fiscal management, and the maintenance of appropriate records
• Therapeutic modalities, including theories, principles and techniques of group and individual psychotherapy
• Social, psychological and physical factors of mental and emotional disorders
• Types of illicit drugs and behavior patterns associated with them
• Addictive behavior treatment methods
• Evidence-based practices and issues pertaining to psychosocial treatments for SUD, Motivational Interviewing, and Relapse Prevention
• Knowledge of working with adults and families with co-occurring disorder, perinatal services for women, gender responsive treatment, deaf and hard of hearing clients, clients involved with justice system, homeless population, LGBTQ+, veterans, and tribal communities
• Experience working with a culturally diverse population and knowledge of cultural issues, values, & beliefs of the target population of adults w/ SMI, homelessness, co-occurring disorders, and criminogenic risks and needs, relevant to providing appropriate SUD program services
• Exercise sound, expert independent judgment within general policy guidelines
• Communicate clearly and concisely; operate a computer using word processing, spreadsheet, and database software applications; Operate standard office equipment

Experience and Training:

• A master's degree or higher in social work, behavioral sciences, or a related field is preferred, along with two (2) years of managerial-level experience and at least one (1) year of experience working in a substance use disorder (SUD) treatment program is preferred. The individual must be a Certified SUD Counselor or a Licensed Practitioner of the Healing Arts. Alternatively, an equivalent combination of training and experience may be considered in lieu of a master's degree, including substantial experience in substance use services.

Licenses, Certificates and Special Requirements:

• A valid and active Certified SUD Counselor or LPHA or License Eligible Practitioner
• A Valid Driver's License with current California automobile insurance
• A Valid Cardiopulmonary Resuscitation (CPR) Certification
• A Valid Tuberculosis Blood (TB) test; is required upon hire

Language Skills:

Ability to effectively present information and respond to questions primarily in English from groups of managers, clients, customers, and the general public; demonstrated skills in written and oral communication.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to walk, stand, and sit for long periods; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, or operate a standard computer and office equipment; reach with hands and arms; crawl, climb and bend; and push and lift up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under changing and intensive deadlines with constant interruptions, and interact with management, employees, vendors, and others encountered in the course of work who may be anxious and impatient.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet.