Home or Office Call Center Agent at Rules Cube

Are you a skilled communicator who thrives in dynamic environments As a Home or Office Call Center Agent you will play a vital role in connecting with customers addressing their needs and delivering exceptional service. This position offers the flexibility to work remotely or from our office providing a supportive and engaging environment to grow your career.Your efforts will directly contribute to customer satisfaction and brand loyalty making this role both impactful and rewarding.Key ObjectivesProvide timely and professional assistance to customers via phone email or chat.Resolve inquiries troubleshoot issues and guide customers through processes effectively.Maintain accurate records of interactions and escalate complex concerns when necessary.Contribute to a positive customer experience that supports business goals.ResponsibilitiesRespond promptly and courteously to incoming customer communications.Identify customer needs and offer appropriate solutions or information.Document all interactions in the customer relationship management (CRM) system.Collaborate with team members and supervisors to resolve issues efficiently.Adhere to company policies procedures and quality standards.Participate in ongoing training and development initiatives.Maintain a professional and empathetic demeanor at all times.Requirements & QualificationsHigh school diploma or equivalent; additional education is a plus.Proven experience in customer service or call center roles preferred.Excellent verbal and written communication skills in English (US).Strong problem-solving abilities and attention to detail.Comfortable using computers and navigating CRM software.Ability to work independently or in a team with a flexible schedule.Reliable internet connection and a quiet workspace if working remotely.Positive attitude patience and a customer-focused mindset.BenefitsFlexible work location: choose to work from home or our office.Competitive compensation with performance-based incentives.Comprehensive training and ongoing professional development.Supportive team environment that values your contributions.Opportunities for career advancement within the company.Access to employee wellness programs and resources. Required Experience:Senior IC Key Skills Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 25 - 27