Hospitality Records Associate Mon Fri 8am-5pm at Williams Lea

Williams Lea is hiring for a Hospitality Records Associate for our Boca Raton office to work Monday to Friday 8:00 am to 5:00 pm!Pay: $22.00 - $24.00/hourThe Records Associate is responsible for delivering exceptional customer service to our clients in Records services including but not limited to file and database maintenance fulfilling client record requests and general records and office duties as needed. The associate will also be responsible for front of house duties such as greeting of clients staff visitors and answering of telephone at front desk. They will work with the manager to check conference rooms and meeting scheduler throughout their shift and make note of any changes to ensure meetings are set-up accurately. This will include the set up and clean up of conference rooms according to clients request including audio/visual equipment food beverages utensils ice etc.Benefits:Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and DiscountsJob duties(* denotes an essential function)*Perform records services work according to established policies and procedures*Assess job requests identify correct process needed to create and manage records files and ensure appropriate completion throughout task lifecycle*Use established standards and formats to create new records files conduct data entry into records management database prepare records and records boxes for off-site storage as necessary*Locate and retrieve records files liaise with storage vendors when needed *Adhere to record and document retention policies including following up on the proper return collect and refiling of records*Use customer service skills to maintain and enhance customer relationships or otherwise complete records requests to client satisfaction*Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions *Utilize appropriate logs and/or tracking software for all assigned work*Prioritize workflow requests and meet contracted deadlines for accepting completing and delivering all work*Communicate with peers supervisor or client on job or deadline issuesHandle sensitive and/or confidential documents and informationMay perform Quality Assurance on work of othersMay train new staff membersInteract with clients in person over the phone or electronicallyCheck conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately*Set up conference rooms according to clients request including audio/visual equipment food beverages utensils ice etcClean up conference rooms after use and return property to vendors if necessaryPrepare coffee and other beverages in assigned kitchens each morningClean up coffee makers in each kitchen in the eveningCommunicate with supervisor or client on meeting request concerns or deadline issuesMaintain inventory of catering supplies and order supplies as needed*Place orders for food and beverages for use during meetings Assist in trainingAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerTroubleshoot basic equipment problemsAssist Office Services or peer teams in other service lines as neededComplete other tasks and assignments as assigned by managementBe able to lift up-to 50 lbs. on a regular basis including but not limited to pushing carts of files and lifting boxes of filesJob qualificationsHighschool diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 2 years experience preferably in a legal banking or large corporate environmentLegal records services record-keeping records management experience Intermediate skill in the use of MS Office software (Word Excel)Knowledge of software programs for legal records services records management or record-keeping preferredKnowledge of a legal timekeeping or job tracking system is preferredAbility to work in a fast-paced team environment working both independently and collaborativelyAbility to prioritize work balance projects and meet deadlines in a timely mannerAttention to detail with good organizational skills and emphasis on accuracy and quality even with high volume of repetitive tasksAbility to handle sensitive and/or confidential documents and information Ability to make decisions that conform to business needs and policyGood problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.Good written and verbal communication skills including professional telephone and email etiquetteMust be self-motivated with positive can-do attitudeProven customer service skills are required to create maintain and enhance customer relationshipsMust be able to interact effectively with multi-functional and diverse backgroundsWorking conditionsPosition operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (computers peripherals copiers faxes scanners bindery equipment paper cutters paper toner) and cleaning suppliesMust be able to work standing up all or most of the timeIt is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.Required Experience:IC Key Skills Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 22 - 24