Hospitality Specialist at Families and Youth

Hospitality Specialist (Main Office)Families and Youth Innovations Plus (FYI)Position: Full-Time; Hourly/Non-ExemptHourly Rate: $15.00 - $18.50 (3 levels based on experience and education)Reports to: Sabrina MadridDepartment: Resource & ReferralJob SummaryThe Front Desk Staff (Hospitality Specialist) provides support as the primary greeter front desk attendant customer service agent and administrative support person. As the key greeter of staff participants families and the community this position is responsible for providing a safe warm welcoming and affirming experience. Additionally this role facilitates and coordinates centralized scheduling functions.Competencies:Planning and OrganizingAttention to DetailProblem SolvingInformation ManagementDiversity and InclusionFostering CommunicationProfessionalismWhat youll Do:Greet guests manage their inquiries and direct them to the appropriate person according to their needsProvide exceptional customer service to all scheduled and walk-in appointmentsManage time effectively to prioritize urgent situations and peoples needs and to complete tasks by deadlinesProcess correspondence to other agencies staff and clients in accordance with the policies and procedures related to confidentiality (HIPAA and other policies).Verify information collected from clients and other sources for accuracy and completeness.Input verified information pertaining to intake and appointment scheduling into appropriate fields of spreadsheets or computer record systemsReceipt and distribute incoming and outgoing mailPerform clerical and administrative support duties as necessaryProvides office support functions such as refilling copier or light cleaning tasks as assignedWhat youll Need:High School Diploma or GEDFamiliarity with office organization techniquesHigh degree of multi-tasking and time management capabilityExcellent written and verbal communication skillsIntegrity and professionalismProficient in Microsoft Office (Outlook Word Excel and PowerPoint) Adobe Acrobat and Social Media web platforms or knowledge of some of these programs and ability to learn othersBilingual PreferredCompensation & Benefits:Competitive salary commensurate with experience comprehensive benefits package professional development opportunities.Benefits Compensation include health dental life insurance short term and long term disability supplement plans403(b) PTO and 14 paid holidaysRequired Experience:IC Key Skills Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 15 - 18