VIP Hospitality Host at Caesars Entertainment

DescriptionAs a member of the VIP Hospitality team your foremost role will be to manage all aspects of a customer journey while on property simultaneously coordinating with account development team members on pre-and post-trip planning. The VIP Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious enthusiastic and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills a passion for customer care and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems.ESSENTIAL JOB FUNCTIONS:Greets guests in the casino and participates in social events and special promotionsUses sound judgment and makes decisions in accordance with established comp and expense guidelinesFully empowered with comp authorityHandles difficult guests and situations in a calm professional and prudent mannerMaintains close ties with customers to engender loyaltyAnticipates responds to and consistently meets or exceeds the needs of guests including but not limited to transportation and accommodation arrangementsSeamless coordination with Account Development team New Business Team and employees throughout property (e.g. Credit Gaming Hotel Food & Beverage Transportation) to create successful delivery of pre-trip itineraryProactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptionsFully complies with all applicable rules regulations laws and policies and conducts themselves with highest levels of integrity and honestyIdentifies ways to increase efficiencies and to improve products or servicesClearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the businessKeeps track of existing products/services and/or progress on new initiativesMust be knowledgeable of all happenings on property and in marketFinds new customers based on criteria established by property leadershipStays up to date with the latest developments in both the local market and industryComplies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategyGives consistent polite timely and accurate information and service to all guests; taking the initiative to find the answer when unsureQUALIFICATIONS:Must be at least 21 years of age.Three to five years experience casino/hotel customer service host or other account management experience (Luxury service experience preferred).Ability to think independently in making decisions to maximize customer service experience and program profitabilityAbility to effectively manage time and perform multiple tasks simultaneously.Must be proficient with customer Point-of-Service systemsExcellent interpersonal communication problem solving and analytical skills required.Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.Strong attention to detail with both trip logistics and customersMust have excellent customer service skills.Must present well-groomed professional appearance.Must be able to listen and respond to visual and aural cues.Must be able to work a flexibleschedule including nights weekends and holidays.COMPENSATION & BENEFITS:$50000 to $60000Bi-Weekly Pay DatesPaid Time Off 401(k) Medical Dental Vision Life & Disability Insurance Key Skills Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 50000 - 60000