Hotel and Events Security Officer (Part-Time) at Rocket Mortgage

As a Hotel and Events Security Officer (Part-Time) you will patrols the hotel and public premises to maintain the safety and security of our team members guests and assets. The Hotel and Events Security Officer is very familiar with all property details and services to ensure our guests arrival stay and departure experience is pleasant and issue-free. This team member responds to various incidents emergencies and conflicts requiring a professional and hospitable approach. We are seeking individuals with an outgoing assertive and self-disciplined personality. This is a part-time position (working 16 - 24 hours per week) primarily nights and weekends.About the rolePerform and enforce directives set forth by the Director of SecurityEffectively monitor and protect hotel assetsRespond to emergencies or critical incidents following the emergency response planFollow proper patrol procedures and ensure proper documentation of property patrolsAssist with shipping and receiving proceduresUnderstand the hotels cash handling procedures and report any procedure violations to the General Manager and Director of SecurityInvestigate all incidents following proper investigative procedures for loss of hotel assets and ensure compliance with policiesConduct special investigations and surveillance in areas such as internal and external theftEffectively monitor and control access to the propertyPatrol public areas to detect fires unsafe conditions security issues and damaged or inoperative safety equipmentLog activities and events occurring on shiftBe responsible for the safety and security of the hotel guests team members and propertyInspect and evaluate hotel security activities to ensure compliance with security policies and proceduresMaintain working relationships with local law enforcement agenciesPrepare evidence file complaints make court appearances handle legal counsel coordination and maintain and protect records and evidenceMonitor the hotel via security camerasEvaluate potential security threats to the hotel personnel and guestsMaintain records or reports of all incidentsMaintain a safe and neat appearance at all timesStay current on hotel activities hotel events and local events at all times and provide guests with information as requestedAssist sick and injured guests and colleagues ensuring documentation and disposition of reportsCreate 100% guest satisfaction by providing the company experience through a job performance that demonstrates the standards of genuine hospitality and exceeding guest expectationsGive personal attention take personal responsibility and use teamwork when providing guest servicesListen apologize with empathy find a solution and follow through when resolving guest problemsPerform bag checksAssist with package handlingPerform age and identification validation/verification at times to ensure all guests consuming alcohol are 21 years of age or older (this may include the use of an identification verifying device)About youAbility to interpret and follow established policiesAbility to work with the general public customers team members leaders and government officials with tact and courtesyAbility to participate in and contribute to team projects and dutiesAbility to plan and organize the workloadSuperior communication skills including the ability to de-escalate confrontational situations using verbal skillsAvailability to work nights weekends and holidaysValid drivers licenseAbility to lift 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 poundsAbility to walk or stand for a significant length of timeSecurity certificationCPR certificationWhatyoullgetOur team members fuel our strategyinnovationand growth so we ensure the health and well-being of not just you but your family too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:Wevegot your back. Check out our full list ofBenefits and Perks.AboutusRock Securityoffers 24/7 safety and security services and training to Rock Family of Companies team memberstenantsand visitors.Wereproud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who livesworksand visits DetroitClevelandand our other home cities.This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of thecompany at any time. Decisions related to employment are not based on race color religion national origin sex physical or mental disability sexual orientation gender identity or expression age military or veteran status or any other characteristic protected by state or federal law. Thecompany provides reasonableaccommodationsto qualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonableaccommodationsin completing the application and/orparticipatingin the application process should contact a member of the Human Resources team at.Required Experience:Unclear Seniority Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1