Hotel Operations Manager - MGM Grand at MGM Resorts International

Manager Of Hotel Operations

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As the Manager of Hotel Operations at MGM Grand, you will support the Senior Hotel Manager by providing direction and leadership to the Front Desk team in alignment with the prestigious MGM brand. You will be responsible for guiding the hotel management team to achieve operational and financial goals, including managing labor and overall financial performance. Your leadership will ensure the execution of functional strategies and the operational direction of the Front Desk, while maintaining high customer satisfaction and delivering an exceptional guest experience in accordance with MGM Resorts service standards.

The day-to-day responsibilities include:

• Working closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
• Assisting in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
• Being responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
• Providing leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards
• Participating with: interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

The ideal candidate:

• Has 2+ years of relevant experience directing and managing employees in a similar hotel environment
• Possesses a Bachelor's Degree preferred

The perks and benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community