Hotline Resource Specialist-7 at Nationwide Children's Hospital

Overview:Multiple positions available predominantly working 12 hour shifts. Some positions include weekends and/or nights. This is a hybrid position with most hours currently being from home.Job Description Summary:Provides crisis intervention intake assessment and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services.Job Description:Essential Functions:Provides crisis intervention and hotline support answering calls and responding to inquiries and concerns with compassion and clinical skills.Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions.Maintains accurate documentation and data quality collecting reporting and evaluating client information and activities.Collaborates with internal and external partners such a law enforcement shelter staff and clinical teams to ensure seamless service delivery and support for clients.Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.Enters data into various record-keeping systems as needed.Education Requirement:Two years of college or equivalent education and experience required.Bachelors Degree in Social Work preferred.Skills:Effective verbal and written communication interpersonal and documentation skills.Working knowledge of relevant community resources and services.Effective problem-solving and conflict management skills.Ability to quickly assess and prioritize information received.Flexibility and ability to manage multiple demands in a fast-paced environment.Experience:One year of experience providing intake or crisis services preferred.Relational database experience preferred.Physical Requirements:OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Lifting / Carrying: 21-40 lbs Pushing / Pulling: 0-25 lbs Pushing / Pulling: 26-40 lbs Reaching above shoulder Squat/kneel Standing WalkingFREQUENTLY: Hand use: grasping gripping turning Repetitive hand/arm useCONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Hearing acuity Interpreting Data Peripheral vision Problem solving Seeing Far/near SittingThe above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/VetRequired Experience:IC Key Skills Employee Relations,Typing,Succession Planning,Human Resources Management,Military Experience,Case Management,Benefits Administration,HRIS,Payroll,ADP,Human Resources,Leadership Experience Employment Type : Full-Time Experience: years Vacancy: 1