Housekeeper at Pursuit Collection

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

What will you do in this job?
Main duties include guest interaction, serving three meals a day to overnight guests, maintaining cleanliness of dining room and lounge, food and beverage service, including morning coffee service, preparing service cutlery and general maintenance of the facilities

• Provide excellent customer service to guests and other team members
• Make sound judgments and anticipate issues and opportunities
• Handle comments, complaints and concern, with a high level of efficiency and in the best interest of the guest
• Work closely with all other departments to ensure overall guest satisfaction
• Ensure that guests’ special needs are met, including dietary restrictions, and the information is communicated to the Chef immediately
• Greet arriving/departing guests in a professional and pleasant manner
• Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
• Familiarize guests with local activities and lodge services including safety procedures
• Prepare wood burning fires in lounge and dinning room as needed
• Prepare wood burning sauna & firepits as requested by guests
• Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
• Keep work areas clean, neat, and organized
• Attend staff meetings and safety meetings
• Inform Supervisor of any additional needs to carry out duties
• Ensure that all guests’ luggage is safely stored and transported to/from assigned destination. Assist with any lost, missing, “no name”, etc. luggage
• Correctly tag bags upon guest arrival at the Adventure Center, ensure bags get on the proper boat and that you escort the guests at time of departure
• Communicate to the Front Desk in the KFT lobby if any guest issues arise or if a Wilderness Lodge guest does not show up for their scheduled departure
• Report any safety issues immediately to Supervisor
• Pass on any important information to the KFT Front Desk and to the KFWL manager on duty or wilderness lodge kitchen
• Continuously interact with guests regarding safety practices and island information
• Conduct food and beverage service including setting and preparing the wilderness lodge dining room, setting and cleaning the lounge, serving guests and cleaning the wilderness lodge lounge, bathroom, and dining rooms after each meal
• Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending to trash, sweeping, washing windows and cleaning restrooms as needed
• Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage
• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
• Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations) and other incidents
• Other duties as assigned

What skills and experience do you need for this job?

• Commitment to delivering exceptional guest service
• Excellent interpersonal and communication skills
• One year minimum serving experience
• Minimum 21 years of age
• Knowledge and proper and up to day liquor procedures

The starting wage for this role is $16.50/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.