Housing Operations Coordinator at James Madison University

Working Title: Housing Operations CoordinatorState Role Title:Administrative and Office Specialist IIIPosition Type:Full-time Staff (Classified)Position Status: Full-TimeFLSA Status: Non-Exempt: Eligible for OvertimeCollege/Division: Student Life and InvolvementDepartment: 300000 - Residence Life AdminPay Rate:Pay RangeSpecify Range or Amount: $45000 - $48000Is this a JMU only positionNoIs this a grant-funded positionNoIs this a Conflict of Interest designated positionN/ABeginning Review Date:12/15/2025About JMU:At James Madison University (JMU) were more than just a publicly funded institution were a vibrant welcoming community located on a stunning campus where innovation collaboration and personal growth thrive. Our mission is to prepare students for a bright future and we believe that starts with supporting the people who make it all possible: our employees.Why Work at JMUWe offer a comprehensive benefits package designed to support your professional journey and personal wellbeing: Generous Leave: Enjoy paid vacation sick leave parental leave community service leave and 19 paid holidays annually. Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs. Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System. Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources events and support. Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.At JMU we believe in Being the Change and that starts with creating an environment where you can grow contribute meaningfully and feel supported every step of the way.Discover what makes JMU a great place to work: Information:The Office of Residence Life at James Madison University is accepting applications for a Housing Operations Coordinator. The Office of Residence Life is committed to designing and maintaining a caring environment that encourages academic success respect personal growth and responsibility to ones community.The Housing Operations Coordinator reports to the Assistant Director of Housing Operations and supports the mission of the Office of Residence Life by managing residence hall card access for students faculty staff and affiliates coordinating processes and logistics associated with housing operations and supervising the student assistant staff in the housing office.Duties and Responsibilities:Leadership and Management in Housing OperationsManages residence hall card access for students faculty staff and affiliates to ensure the safety and security of residential studentsEnsures that all on-campus students as well as faculty staff and affiliates who need residence hall access have the correct and appropriate access.Manages requests for residence hall card access as appropriate.Troubleshoots residence hall card access issues with Card Services staff.Creates and disseminates weekly timer reports.Coordinates the early arrival process for fall and spring semesterDisseminates information to departmental offices about the early arrival process.Presents early arrival information and communicates consistently about the process to campus partners (e.g. athletic teams organization advisors student supervisors etc.).Tracks all requests for early arrival housing and updates information in housing software as appropriate.Communicates with students about arriving early.Coordinates card access for all early arrivals to maximize security.Creates temporary housing assignments for off-campus student athletes living on campus during the early arrival time period.Coordinates the housing process for Thanksgiving and Spring breaksManages the break housing application process.Works closely with community development staff to ensure we have appropriate staffing in the open halls.Communicates the details associated with staying over break with residents via email.Assigns students to temporary spaces in open buildings as needed.Coordinates key pick up and card access for residents staying over break.Communicates to campus partners who is staying in the halls over the breaks.Coordinates the late stay housing process for fall and spring semesterManages the late stay housing application process.Communicates to campus partners who is staying in the halls over the breaks.Adjusts card access as needed.Manages the withdrawal process and vacancy checksCommunicates with hall staff to confirm check out dates for residents leaving the university and ensures that hall staff are physically checking rooms to ensure that students have moved out.Processes checks out in StarRez housing system.Ensures billing is adjusted appropriately.Communicates with students who have a vacancy in their room on a weekly basis.Manages process for hall staff to physically check vacancies in their buildings on a monthly basis.Supervision of Housing Student AssistantsHires and supervises 3-4 student assistants during the academic year and 1-2 student assistants during the summer to answer Residence Life main phone line and email address and perform administrative tasks in the housing office.Reviews student assistant timesheets for accuracy.Gives regular feedback and coordinates training on a regular basis to ensure accurate information is being shared with students parents and other constituents.Resource ManagementEnsures that the Housing budget is managed and reconciled monthly.Reports any budget discrepancies in a timely manner.Orders the departments technology equipment and supplies as well as housing office supplies.Manages invoices from StarRez and other housing purchases.Monitors the delivery of equipment and supplies ordered.CollaborationWorks with campus partners on early arrivals break housing and late stay housing.Collaborates with Card Services staff regarding any residence hall card access issues.Collaborates with the Office of the Registrar and University Business Office on withdrawals.Student Staff and Resident EngagementEnsures that student assistants deliver high-level customer service for residents and other constituents.Engages with hall staff on a regular basis.Committee WorkOversees an early arrival working group.Serves on the Residence Life Move In Committee.Serves on committee(s) related to residence hall access and keyless access.Professional DevelopmentAccumulates a minimum of 20 hours of professional development during each performance evaluation period. Obtain hours by attending university divisional and department training. Attend conferences get a certification or complete other job-related training. Use professional development opportunities to stay relevant to trends and best practices.Qualifications:Required:Demonstrated work experience managing detailed operations and logisticsKnowledge of and proficiency in computer applications including Microsoft OfficeAbility to create and maintain databasesStrong organizational and time management skillsExcellent verbal and written communication skills including the ability to present to a groupStrong supervisory skillsStrong customer service skillsAbility to coordinate and manage complex processesKnowledge of basic budget principlesAbility to interpret and apply policies and proceduresAbility to balance multiple projects and responsibilitiesAbility to successfully work independently and in a teamAdditional Considerations:Knowledge of StarRez or other housing software systems as well as CSGold or other card access systemsAdditional Posting Information:Conditions of Employment:Employment is contingent upon the successful completion of a criminal background check.E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.EEO Statement:James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status. We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: .Reasonable Accommodation:If you are an individual with a disability and need assistance searching or applying for jobs please contact us at or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.Required Experience:IC Key Skills Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 45000 - 48000