HR Coordinator, LOA Team at ABM

DescriptionABM is hiring an HR Coordinator Leaves of Absence! This role serves as the first point of contact for all LOA related requests for employees managers and external stakeholders and provides support for LOA related inquiries in the Shared Services Center. This team member is required to provide exceptional customer service and accurate information regarding LOA policies processes and procedures while documenting all interactions with ABM team members at all levels. Bilingual ability (English/Spanish) is preferred.This is a Hybrid Role (Mon-Thu in office) base in our office located at 14141 Southwest Freeway Sugar Land TX 77478!Essential Functions:Manage a high volume of incoming phone calls and emails while providing excellent customer service and assisting team members by filling out the Leave Intake form.Inform team members about leave types and eligibility to determine accurate leave case initiation.Provide team members with precise consistent and timely responses regarding LOA-related inquiries on policies processes and procedures with the goal of solving the question or issue at the first initial contact.Process LOA transactions by navigating through different systems and ensuring team members status is up to date.Handle customer complaints by providing appropriate solutions and escalating through proper channels as required.Properly document each interaction preserving accurate case data and updating in a timely manner according to service level agreement for precise reporting of metrics / KPIs.Follow communication procedures guidelines and policies.Meet personal and team quality assurance targets.Develops and maintains a trusted relationship with all stakeholders all through the process i.e. other TA leaders hiring managers and human resources by consistently collaborating as often as needed.Maintain a high level of accountability with the delivery and execution of communication to all stakeholders.Provide insights and recommendations on LOA strategies and best practices that contribute to the overall achievement of our vision: Deliver a world-class customer experience to the following stakeholders: candidates team members and HR business partners.Maintain 100% compliance in accordance with pertinent HR and LOA laws.Sustain a proficiency level with prioritizing responsibilities and maintaining a workload as assigned.Qualifications Education & Experience:2 years of high-volume administrative experience.1 year of proven customer care experience.Bilingual (Spanish/English) preferred.High School diploma required; some college preferred.Excellent verbal / written communication skills.Proficiency in Microsoft Office 365 is required; including Outlook Word and Excel.Ability to maintain a high level of confidentiality.Proficiency with call management applications and ability to navigate multiple systems while on a call.Qualifications Other Skills Abilities & Knowledge:Attention to detail with exceptional organizational and time management skillsExcellent interpersonal and verbal and written communication skillsWorking Environment and Travel Requirements:Open office environmentWorkways: Hybrid (4 days in the office each week). This Workway is subject to change based on the needs of the business.Minimal travel expectationsBenefit Information:ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM 2025 Employee Benefits Staff & ManagementRequired Experience:IC Key Skills Employee Relations,ATS,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Administrative Experience,Human Resources,Recruiting,Workday Employment Type : Full-Time Experience: years Vacancy: 1