Associate Technical Program Manager, PAR Retail at PAR Technology

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.Position Description:The Associate Technical Program Manager plays an integral part in guiding PAR Retails customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success Product and Data & Insights teams to thoughtfully interpret data strategically present recommendations to increase adoption of new and existing functionality and precisely implement program designs. No two days will be the same in this role and your excitement for creatively approaching new challenges will make you successful.Position Location:Remotely based in the USA within one of the following cities: Philadelphia PA New Hartford NYAustin TXChicago ILMinneapolis MNYou must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visitsReports To:Director Technical Program ManagementWhat Were Looking For:Requirements:1-3 years professional experienceBachelors degree or equivalentAbility to work across a variety of internal teams to help deliver outcomes for our customersDesire to grow into a larger role on the PAR Retail teamInterest in customer engagement and how digital programs help to build stronger customer relationshipsStrong writing communication organization and facilitation skillsDetail-oriented self-starter capable of prioritizing in a fast-paced environment and pursuing solutionsAbility to meet deadline and to consider both big picture strategy and minute tactical detailsValue quality and consistency with an emphasis on continued personal and professional growthPassionate about understanding your customers targeted business outcomes and making them successfulObsession with the details with finding and squashing risk with seeking solutions that work for your customer and PAR Retails business and offering proactive supportWilling to approach unfamiliar problems with an openness and determination to learn new skills and subject matterHigh emotional intelligence and interpersonal skillsAdditional skills:Ability to explain technical concepts risks and issues in a business-friendly manner that helps cross-functional teams understand and take actionExperience with customer relationship managementBasic knowledge of SQL is a plus but not requiredUnleash your potential: What you will be doing and owning:Understand PAR Retails technology platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business resultsSupport Customer Success Team in confidently and carefully coordinating implementation details and onboarding requirements for multiple customer accountsSupport Technical Program Management team in delivering customer reporting producing insightful analysis of program data and communicating data-driven recommendations to customersWork with PAR Retails Product & Engineering teams to understand test and communicate future and new platform functionalitiesDemonstrate the desire to learn industry trends best practices and challenges in order to contextually evaluate customer program performanceSupport Customer Success Team in producing case studies for internal and external useAnticipate stakeholder concerns and other risks in order to bring attention to the team for resolutionInterview Process:Interview #1: Video interview with Talent Acquisition TeamInterview #2: Video interview with the Hiring Manager (via MS Teams)Interview #3: Video interview with the Team (via MS Teams)Interview #4: Video interview with VP of Customer Success (via MS Teams)PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.Required Experience:Manager Key Skills Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 75 - 85