HR Shared Services Center Advisor III (Leave Management) at Navy Federal Credit Union

Overview To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources (HR) Center Of Excellence (COE). Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.Responsibilities Provide COE operational support requiring understanding of assigned COE processes, procedures and/or programsMaintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communicationsAnalyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accuratelyResolve complex operational/processing issues, inquiries, and complaintsEnsure work is completed within defined service level agreementsEnsure compliance with all HR related policies, practices, and proceduresServe as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and/or proceduresLead, guide, and mentor less experienced staffConduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting resultsResearch, analyze and determine cause/impact of complex errors/omissionsDevelop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COEPerform on-going quality control to ensure efficiency and accuracy of processes and proceduresPerform research and provide recommendations for process improvementsAct as the primary point of contact for employees following vendor approval of disability and extended leave claims. Provide accurate information and guidance through timely inbound and outbound communicationsOversee and resolve employee-submitted cases, including those requiring detailed analysis and complex guidance, ensuring efficient and effective resolutionPrepare and maintain accurate reports, performing thorough data validations to ensure compliance with established standards and policiesReview and update employment status records in Oracle HCM to maintain data integrity and accuracy across HR systemsCoordinate accurately and efficiently with vendors, contractors, and advisors involved in disability claim payment processing to ensure seamless operations and timely issue resolutionPerform other duties as assignedQualifications Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services functionAbility to work independently and in a team environmentExperience in leading, guiding, and mentoring othersKnowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)Advanced knowledge of various Human Resource issues, services, and systemsAdvanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulationsAdvanced customer service and stakeholder management skillsEffective database and presentation software skillsAdvanced organizational, planning and time management skillsAdvanced research, analytical, and problem-solving skillsAdvanced skill exercising initiative and using good judgment to make sound decisionsExpert skill maintaining accuracy with attention to detail and meeting deadlinesAdvanced verbal and written communication skillsAssociate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experienceSignificant experience in human capital management systemsSignificant knowledge of Navy Federal products, services, programs, policies and proceduresAdvanced communication skills, ability to clearly convey information and provide guidance to employees through both inbound and outbound communication channelsExpert skill in managing and resolving complex employee cases with attention to detail and accuracyAdvanced skill in creating reports, validating data, and ensuring compliance with HR standards and policiesAdvanced knowledge of HR systems, particularly Oracle HCM, and the ability to maintain accurate employment records Desired QualificationsSkilled in working with vendors, contractors, and internal stakeholders to ensure seamless coordination and timely resolution of issuesCapacity to analyze issues, identify root causes, and implement effective solutions in a fast-paced environmentSignificant experience in human capital management systemsSignificant knowledge of Navy Federal products, services, programs, policies, and proceduresHours: Monday - Friday, 8:00AM - 4:30PMLocations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* Fortune Best Workplaces for Women 2024* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2024 Best for Vets Employers* Best Companies for Latinos to Work for 2025* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.