HR Shared Services Representative at UnityPoint Health

OverviewThe HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees managers retirees human resources (HR) and third parties in regard to HR policy payroll benefit eligibility/enrollment leaves administration HRIS systems and other matters that occur during the employment life cycle.Why UnityPoint HealthAt UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few: Expect paid time off parental leave 401K matching and an employee recognition program.Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.Find a fulfilling career and make a difference with UnityPoint Health.Responsibilities75% - Customer ServiceAnswer incoming inquiries with on-the-spot problem solving critical thinking and empathy in adherence with AskHR protocol and service standards. May respond to inquiries through case management software chat etc. and make outbound calls as necessary.Aid team members leaders providers retirees human resources (HR) personnel and third parties with all HR Operation requests such as but not limited to: timecards payroll benefit enrollment HRIS navigation verification of employment Medicare and Public Service Loan Forgiveness (PSLF) forms learning management system credentialing personnel files etc. while maintaining confidential and sensitive information.Provide first-level top notch professional customer service to team members leaders providers retirees HR personnel and third parties in addition to self-service tools.Assist team members leaders and providers in all stages of the employee life cycle (onboarding orientation job changes life events retirement etc.) and able to provide reference to various company policies and procedures regarding a variety of situations.Serve as a first contact to answer team member leader and provider questions about company correspondence and clarify any company communications and policies.Ability to pivot in a fast-paced and ever-changing environment regarding federal guidelines company policies compliance processes and current events.15% - Departmental SupportInitiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).Participate in and share expertise during team meetings and training sessions.Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed.Assist in the expansion of self-service tools and centralization of operational HR tasks.10% - ResearchConduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.QualificationsEducation:Associates degree in HR business or technology (or applicable work experience) .Bachelors degree in HR business or technology (or applicable work experience) preferred.Experience:Two years in customer service HR or IT experience preferred.License(s)/Certification(s):NoneRequired Experience:Unclear Seniority Key Skills Employee Relations,Succession Planning,Kenexa BrassRing,ATS,Lawson,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,Human Resources,Recruiting Employment Type : Full-Time Experience: years Vacancy: 1