HVAC Branch Service Manager at Johnson Controls

Build your best future with the Johnson Controls teamAs a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!What we offerCompetitive salary Paid vacation/holidays/sick time- 15 days of vacation first yearComprehensive benefits package including 401K medical dental and vision care - Available day oneEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyA supportive team-oriented environment where collaboration and innovation are encouraged.Opportunities for professional growth and development.A culture that values integrity accountability and delivering exceptional service to our customers.Check us out!: you will doReporting to the Regional HVAC Service Manager this role leads the day-to-day service operations and team management to ensure exceptional customer satisfaction and achievement of financial goals. Responsibilities include implementing and maintaining standardized business processes and service applications while driving efficiency accuracy and overall performance of the branch support team.How you will do itOverview:Lead the day-to-day operations of the local service business ensuring excellence in execution and fostering a culture of collaboration accountability and customer focus. This role is pivotal in driving processes that consistently deliver high customer satisfaction and strong business results.Key Responsibilities:Operational Leadership: Oversee tactical service operations managing proven business processes that support sustainable growth and exceptional customer experiences.Financial Stewardship: Partner with Truck-Based Service Managers and Customer Service Representatives to meet financial objectives through accurate forecasting analysis and process optimization across all service lines.Team Management: Directly supervise the service business support team including account management asset management invoicing file maintenance and service order posting.Coaching & Development: Provide guidance and support to branch service teams promoting best practices and leveraging service applications. Address challenges proactively with training resources and innovative solutions.Process Expertise: Serve as the subject matter expert for service business processes and applications ensuring effective implementation communication and reinforcement throughout the organization.Standards & Growth: Implement and maintain delivery standards aligned with company objectives for sustainable profitable growth through operational excellence.Customer Focus: Contribute to customer satisfaction initiatives strategic execution within the service organization and development of service team business plans and account management strategies.Additional Duties: Perform other responsibilities that support team success and enhance the overall customer experience.What welook forMinimum of 5 years service industry experience managing service operations and/or service dispatch / scheduling.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients.Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.Able to prioritize work activities based upon financial impact to desired business goals.Demonstrated competence in written and verbal communication skills.Experience and/or basic project accounting or costing principles.Able to positively represent Johnson Controls and communicate with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.Able to use Service Management software and financial accounting systemsHIRING SALARY RANGE: $134000-$179000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual group and corporate performance. This position includes a competitive benefits package. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.Required Experience:Manager Key Skills Asset Management,Banqueting,Corporate Sales,AC Maintenance,Autocad,Biotech Employment Type : Full-Time Experience: years Vacancy: 1