HVAC Service Manager at 360 Heating and Cooling

Job Description Job Description

About 360 Heating and Cooling LLC

360 Heating and Cooling LLC provides reliable residential and commercial HVAC services with a strong commitment to quality workmanship and customer satisfaction. As a growing company, we are seeking leadership that will help strengthen our service department, support technicians, and ensure operational excellence.

Position Overview

The HVAC Service Manager is responsible for overseeing the daily operations of the service department. This includes managing technicians, scheduling service calls, ensuring customer satisfaction, maintaining safety compliance, and driving department profitability. This is a working technician position that will require some field work as needed. Customer Management Software knowledge is required.

The ideal candidate is an experienced HVAC professional with strong leadership, organizational, and customer service skills.

Key Responsibilities

Leadership & Team Management

Supervise, mentor, and support HVAC service technicians

Conduct performance evaluations and ongoing training

Assist in hiring and onboarding new technicians

Maintain positive team morale and accountability

Operations Management

Oversee scheduling and dispatch of service calls

Ensure timely and efficient completion of jobs

Monitor service quality and customer satisfaction

Review completed work orders for accuracy and profitability

Manage inventory, parts ordering, and vendor relationships

Technical Oversight

Provide technical guidance and troubleshooting support to technicians

Ensure compliance with HVAC codes, regulations, and safety standards

Maintain proper handling of refrigerants and EPA compliance

Some field work may be required

Customer & Business Development

Resolve escalated customer concerns professionally

Support sales efforts through service recommendations and system upgrades

Track KPIs such as revenue, call-back rates, and technician productivity

Develop strategies to improve service department growth and efficiency

Qualifications

Minimum 5+ years HVAC experience (residential and commercial preferred)

2+ years of supervisory or management experience preferred

EPA Section 608 Certification

Strong knowledge of HVAC systems, diagnostics, and repair procedures

Proven leadership and team-building skills

Strong organizational and time management skills

Excellent communication and customer service abilities

Valid driver's license with clean driving record

Benefits & Compensation

Competitive salary (based on experience)

• Health care benefits available after 90 days

Company vehicle (if applicable)

Ongoing professional development opportunities

Why Join 360 Heating and Cooling LLC?

Growing residential and commercial service company

Leadership role with growth potential

Supportive ownership and team culture

Opportunity to shape and build a strong service department

Company Description 360 Heating and Cooling LLC is a growing residential and commercial service company committed to providing high-quality workmanship and exceptional customer service. As we expand our services, we are seeking a skilled Plumbing Service Technician to join our team and help deliver reliable plumbing solutions to our customers. Company Description 360 Heating and Cooling LLC is a growing residential and commercial service company committed to providing high-quality workmanship and exceptional customer service. As we expand our services, we are seeking a skilled Plumbing Service Technician to join our team and help deliver reliable plumbing solutions to our customers.