HVAC Service tech at ROYAL OAK HEATING, COOLING & ELECTRICAL

Job Description Job Description The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company's values during every customer interaction.

Key Responsibilities

Service & Repair

• Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.
  
  
• Perform routine maintenance and system tune-ups.
  
  
• Verify system performance through testing, measuring, and adjustments.
  
  
• Follow company-approved diagnostic processes and service procedures.
  
  

Customer Communication

• Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.
  
  
• Provide accurate quotes and obtain approval before performing work.
  
  
• Maintain a professional appearance and represent the company with integrity.
  
  

Documentation & Reporting

• Complete service tickets, checklists, and job notes accurately.
  
  
• Record part usage, labor hours, and equipment details.
  
  
• Use company software for scheduling, invoicing, and reporting.
  
  

Safety & Compliance

• Adhere to all safety protocols, industry standards, and local/national codes.
  
  
• Properly handle refrigerants and maintain EPA compliance.
  
  
• Maintain clean and organized tools, service vehicle, and workspace.
  
  

Team Collaboration

• Communicate effectively with dispatchers, managers, and other technicians.
  
  
• Participate in on-call rotations as required.
  
  
• Attend training sessions to stay current with new technologies and products.
  
  

Qualifications

Required

• 2+ years of HVAC service experience (or equivalent training).
  
  
• EPA 608 Certification.
  
  
• Valid driver's license with a clean driving record.
  
  
• Strong troubleshooting and mechanical skills.
  
  
• Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).

• Experience with smart thermostats, zone systems, and advanced diagnostics.
  
  
• Strong customer service skills and professional communication.

Competencies

• Technical proficiency and mechanical aptitude
  
  
• Problem-solving and critical thinking
  
  
• Customer-focused mindset
  
  
• Time management and punctuality
  
  
• Attention to detail and accuracy
  
  
• Ability to work independently and as part of a team
  
  

Work Environment & Schedule

• Field-based position with travel between customer homes/businesses.
  
  
• Full-time role; may include evenings, weekends, or on-call rotations.
  
  
• Use of company vehicle, tools, and mobile devices.