Helpdesk Technician at Akaasa Technologies

Position: Helpdesk Technician Top skills: M365 Windows troubleshooting Adobe PowerBI Dashboards Remote Desktop / Zoom / MS Teams Required Knowledge Skills and Experience: Deep understanding of M365 hybrid environments Entra ID SSO and MFA Proficiency in Windows troubleshooting and device support Skilled in Microsoft 365 administration: Exchange Online Teams SharePoint OneDrive Groups Experience with Adobe Power BI Power Automate Visio Planner Project Experience installing configuring and supporting laptop and mobile devices. Experience with remote support tools (Remote Desktop Zoom MS Teams) Knowledge of cloud security best practices and compliance In addition to the requirements listed above the following experience is preferred: Experience supporting a hybrid work environment that includes support of staff deployed worldwide Strong communication and interpersonal skills Ability to work under deadlines and to adapt to changing circumstances Collaborative team spirit cultural sensitivity and a strong desire to learn Minimum 7 years of IT support experience Bachelors degree in IT or related field; relevant certifications (e.g. CompTIA Microsoft ITIL) preferred Key Skills Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy Employment Type : Full Time Experience: years Vacancy: 1