Ice Cream Flagship Experience Scoop Shop Manager at Unilever

The Ice Cream division at Unilever is preparing to stand on its own aiming to become an independent EUR 8.3 billion publicly listed company by the end of 2025. Were on a mission to create the ultimate snacking company. A place where growth innovation founder and ownership mentality and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know life tastes better with ice cream.ABOUT THE MAGNUM ICE CREAM COMPANY:The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers businesses. Growing our peoples careers. Growth begins with empowerment. So we free our people to be innovative responsible entrepreneurs driven and equipped to give our consumers more amazing products and unforgettable moments and having fun doing it.With 19.000 expert ice cream colleagues and iconic brands like Walls Cornetto and Ben & Jerrys loved in 76 countries we are the worlds largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years serving happiness with every lick or scoop of ice cream for generations. We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity once we separate from Unilever which is planned to happen before the end of 2025. We dream big but keep things simple to act fast.If you want to grow with us make an impact and shape the future of Ice Cream this is the place for you!Job Title: Flagship Experience Scoop Shop ManagerDepartment: Brand Experience Team/Retail OperationsReports To: General Manager of B&J VT Brand ExperiencesFLSA/EEO: Salaried Not Overtime EligibleLocation: Ben & Jerrys Burlington Scoop ShopAbout Ben & JerrysBen & Jerrys Homemade Inc. started in 1978 in a renovated gas station in Burlington Vermont USA founded by childhood friends and dedicated activists Ben Cohen and Jerry 2000 Ben & Jerrys became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerrys social mission and ensuring the essential integrity of the brand.Ben & Jerrys is one of Unilevers most valuable and iconic brands with annual turnover exceeding 1 Billion and with high ambitions to double the business and expand its impact throughout the world. Central to the mission of Ben & Jerrys is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission which you will find reflected in our KPIs.Ben & Jerrys 3-Part Mission:Social mission: We initiate innovative ways to improve the quality of life locally nationally and internationally specifically on Climate Justice and Social Justice Racial Justice and Economic JusticeProduct mission: We make and distribute the finest quality natural ice cream and euphoric concoctionsEconomic mission: We operate our Company for sustainable Profitable financial growthRole OverviewThe role of the Flagship Experience Scoop Shop Manager is to oversee and lead the operations at the brands flagship scoop shop location in Burlington and supervise the VT Catering business while living the Ben & Jerrys 3-part mission daily. The Flagship Scoop Shop Manager will primarily work from the scoop shop located on Church Street in Burlington VT. They will produce excellent guest experiences managing communications expectations sales growth appearance and compliance with safety and operating standards. Their goal is to drive consumer loyalty and staff retention by managing a fun safe professional and high energy environment. The Flagship Experience Scoop Shop Manager will report to the General Manager of VT Brand Experiences.ResponsibilitiesOversee and lead the Burlington Scoop Shop flagship operations including daily operations communications payroll and staffing in addition to supervising the Vermont Catering operations.Supervise the VT Catering Manager and Assistant Managers participating in 1:1 conversations growth & development and corporate performance plans.Provide leadership amongst all hourly staff including 50 part-time employees. Oversee and ensure the hiring and orientation of all shop staff including the onboarding process.Administer the Collective Bargaining Agreement between Ben & Jerrys and Scoopers United the union representing the shop staff including frequent communications monthly meetings and negotiations.Provide effective and ongoing coaching and feedback to direct reports and all working hourly staff.Work with Hospitality General Manager to prepare and oversee departmental budget and finance reporting including the generation of profit/loss statements for forecasting purposes.Work with Hospitality General Manager to plan and implement store marketing plan with an emphasis on marketing the store to drive top line sales & increase brand awareness.Proactively identify and resolve problems from customers and staff members that effect all shop operations.Work closely with corporate retail operations on new products and messaging that can enhance the flagship experience.Oversee the scheduling of all staff providing advanced notice and communication to safely staff all operations.Partner with our retail operations and Scoop University team to ensure flagship operations adhere to corporate operation guidelines.Work with Assistant Managers to develop and implement training and orientation for all employees with a strong emphasis on providing excellent customer service experiences.Oversee the daily financials for all Hospitality operations including cash management bank procedures ordering inventory register accuracy preparation of sales and inventory reports and analyses to enhance business operations.Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers sales to cash reconciliation and daily sales summary reports for each department.Participate in store planning and development meetings with the General Manager department managers and attending other company meetings and activities to keep informed about the objectives of the Brand.Manage the inventory ordering process which includes ordering receiving storage and logging of all inventory items. Maintain and track all invoices for reporting needs.Participate in store planning and development meetings with the Flagship Store Managers and attending other company meetings and activities to keep informed about the objectives of the Brand.Potential opportunities to work on special projects as assigned by the Retail Operations and Brand Experience teams.Participate in first aid and emergency response for flagship operations with the ability to serve as the onsite manager for all emergency situations. Actively support company safety goals by ensuring consistent safe work behaviors.QualificationsHighly professional patient energetic team-oriented individual with a positive can do attitude and a strong commitment to outstanding customer service6 years experience in hospitality industry or customer service with additional experience supervising staff in a retail or food service environmentFlexible work hours including nights weekends and holidaysExperience in high volume fast paced retail environmentExperience managing or working within a unionized workforceProven ability to lead people through motivation development and inspirationStrong accounting/finance experience and understandingExcellent communication interpersonal and decision-making skillsExperience in handle customer complaints and providing effective guest service recoveryStrong follow-through organization and time management skillsStrong project management skills and problem-solving abilityAbility to handle stressful situations calmly and react in emergency situationsSelf-motivated autonomous proactive and responsive disposition to anticipate and fulfill customer and staff needsComputer proficiency esp. Excel Word Outlook Sales ForceValid drivers licensePhysical aspects of the job include oversize merchandise handling bulk containers of ice cream supply orders general cleaning and maintenance and standing for long periods of timeWORK ENVIRONMENT:If you are an individual with a disability in need of assistance at any time during our recruitment process please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.The above cited duties and responsibilities describe the general nature and level of work being performed by people assigned to the job. It is not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected to perform.Ben & Jerrys is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees global consumers partners and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability.#TMICCPay: The pay range for this position is $58700 to $86280. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including but not limited to skill sets experience and training licensure and certifications qualifications and education and other business and organizational needs.Bonus: This position is bonus eligible.Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate they can choose from a range of benefits to include but is not limited to health insurance (including prescription drug dental and vision coverage) retirement savings benefits life insurance and disability benefits parental leave sick leave paid vacation and holidays as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.-----Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees global consumers partners and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin protected veteran status or any other characteristic protected by local state or federal law and will not be discriminated against on the basis of disability.For more information about your Federal rights please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.Employment is subject to verification of pre-screening tests which may include drug screening background check credit check and DMV check.If you are an individual with a disability in need of assistance at any time during our recruitment process please contact us at. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.#LI-DNPRequired Experience:Manager Key Skills Restaurant Experience,Customer Service,Coffee Experience,Computer Skills,Management Experience,Oil Change Experience,Auto Body Repair,Automotive Diagnostics,Hydraulics,Leadership Experience,Retail Management,Air Conditioning Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 58700 - 86280