ICMS Case Manager 1 at A Community Of Friends

Full-timeDescriptionThis position will work as part of a permanent supportive housing case management team. This position provides Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of a Tenant Services Supervisor the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI) Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I (ICMS) with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I (ICMS) will perform specialized tasks including comprehensive case management services such as intake assessment goal setting monitoring and reassessment life skills counseling individual benefit assistance referrals and linkages to all tenants. The CM-I (ICMS) will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.ResponsibilitiesWork with a diverse caseload of tenants who have been marginalized and experience many barriers including chronic homelessness trauma medical mental health and substance useConduct individual assessments to make proper referrals and provide appropriate level of services to tenantsMaintain daily and weekly contact with all tenantsCollaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stabilityCreate and provide group supportive services to tenantsMaintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)Process housing applications using the Coordinated Entry System (CES) Family Solutions Center (FSC) and interview potential tenants for permanent supportive housingProvide coverage for programs which are occasionally conducted during evening and weekend hoursProvide crisis management services to support tenant housing retention increase income and build community engagementResponsible for reporting abuse as a mandated reporter which includes immediately reporting any concerns with respect to violation of a persons rights actual and/or suspected abusePresent tenant case reviews to the Tenant Services Supervisor on a bi-weekly basisTransport tenants in ACOF van to various agencies such as LACDMH DMV or other support group meetingsWork cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings trainings and emergency interventionRequirementsTo perform effectively in this position the CM-I (ICMS) must have:Basic QualificationsBachelors degree from an accredited college or universityTwo (2) years case management/client advocacy services with people who have been homeless and/or have a mental illnessOne (1) year experience utilizing a client tracking database system(6) months experience utilizing evidence based practices in a social services fieldDemonstrated experience in developing and facilitating providing life skills groupsProficiency with Microsoft software programs (Word Excel Power Point Outlook)Communicate effectively both in verbal and written formatsSensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skillsAbility to provide non-judgmental support and direction to individuals and families in stressful circumstancesProficiency with the CHAMP and HMIS database systemsAbility to provide crisis management services in challenging environmentsProficiency with keyboarding skills to produce correspondence email and reportsExperience working in a setting striving towards a team-building environmentValid California drivers licenseAccess to a personal vehicle to be used to conduct ACOF businessAbility to meet California minimum and ACOF insurance requirementPreferred QualificationsBilingual (English/Spanish)Experience working with transition age youthAbility to provide basic case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosisDemonstrated experience in developing and facilitating providing life skills groupsKnowledge of the Coordinated Entry System and a familiarity with the LA HATExtensive knowledge of the Team Concept and ability to navigate a variety of social services systemsSalary Description$25 to $27 per hourRequired Experience:Manager Key Skills Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 25 - 27