iGaming Digital Marketing Customer Service Representative at Resorts World NYC

Key ResponsibilitiesDeliver top-tier customer service across all support channels maintaining service excellence and meeting defined SLAs.Resolve player complaints and escalate unresolved issues as needed.Assist players with a wide range of needs including account access payments promotions technical troubleshooting and all other aspects of the player experience.Assist customers with game-related inquiries helping them understand the rules strategies and features of various online casino games.Monitor and implement anti-fraud measures to protect both the company and its customers.Stay updated on company products policies and promotions to provide accurate information.Ensure adherence to security protocols and gaming regulations.Gather and relay player feedback to support continuous improvement.Maintain clear and accurate records of customer interactions.Collaborate with internal teams to enhance overall customer experienceQualifications12 years of customer support or service experience preferably in iGaming or a regulated industry.Must currently reside in New Jersey and perform all work duties within the stateStrong communication adaptability and problem-solving skills.Team player with a positive attitude willingness to collaborate with colleagues and a strong commitment to continuous learning and professional growth.Fluency in English both written and spoken is required; proficiency in additional languages is considered a strong asset.Ability to work rotating shifts including nights weekends and holidays.Ability to work effectively in a remote environment with reliable internet access and a professional distraction-free workspace.Detail-oriented with a commitment to maintaining service standards and compliance.Comfortable in a remote model with flexibility for training and team events.Position may involve occasional lifting/moving of items up to 2550 lbs.Why Join RW BET New Jersey LLCOpportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.Collaborative team culture with exposure to operations compliance and player engagement.Remote/Hybrid flexibility with the chance to participate in launches and industry events.Competitive compensation and benefits package.Salary: $52500 - $59000Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 52500 - 59000