Illinois Functional Assistance and Support Team Agent Level 1 at the Agency

Job Requisition ID: 50268Opening Date: 11/21/2025Closing Date: 12/08/2025Agency:Department of Human ServicesClass Title:EXECUTIVE I - 13851Skill Option:NoneBilingual Option:NoneSalary: Anticipated Salary $5928-$8493/month ($71136-$101916/year)Job Type: SalariedCategory:Full TimeCounty: MadisonNumber of Vacancies: 2Bargaining Unit Code: RC062Merit Comp Code:This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.Why Work for IllinoisWorking with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position Overview Under direction independently conducts duties in the analysis of problems of Integrated Eligibility System (IES) end-users in completing Initial Applications Redeterminations Mid-Point Reports Program Adds Additions Changes and Crossmatches. Receives calls statewide from Family and Community Resource Centers (FCRC) staff and utilizes policy IES software knowledge business processes and other technologies to troubleshoot issues; provides solutions through proper policy usage or data-entry into IES utilizes software like WebEx to determines if the issue(s) are a design defect or other technological issue. Uses software to log the caller issue the resolution and to create an incident for Level 2 review. Follows up with FCRC end-users when a solution is available. Tracks and assists in report creation regarding caller issues for follow-up by other Bureaus such as training. Travels in the performance of duties.Essential Functions Serves as an Illinois Functional Assistance and Support Team (IFAST) Level 1 team member.Conducts additional research to determine solutions to issue presented.Maintains a record of outcomes and the root cause i.e. policy knowledge defect lack of IES knowledge or other factors(s).Reviews policy and rule changes impacting service delivery via IES.Provides suggestions/requests to agency staff to enhance current system efficiency and improve quality of service delivery.Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.Minimum Qualifications Requires knowledge skill and mental development equivalent to completion of four (4) years of college preferably with coursework in business or public administration.Requires one (1) year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.Specialized Skills Of the one (1) year required experience requires one (1) year of professional experience working with a public assistance eligibility system such as Integrated Eligibility System (IES) including completing initial applications redeterminations mid-point reports program adds additions changes and crossmatches.Preferred Qualifications One (1) year of professional experience working with a public assistance eligibility system such as Integrated Eligibility System (IES) including completing initial applications redeterminations mid-point reports program adds additions changes and crossmatches.Two (2) years of professional casework experience assisting customers utilizing public assistance programs policies and business processes.Two (2) years of professional experience analyzing problems and providing clear instructions on the use of a public assistance eligibility system such as Integrated Eligibility Systems (IES).Two (2) year of professional experience documenting design/defect changes of Integrated Eligibility Systems (IES) software or similar eligibility system software process with strong attention to detail for a public or private organization.Conditions of Employment Requires ability to travel in the performance of duties with overnight stays as appropriate.Requires the ability to work overtime and/or outside of regular business hours.* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.Work Hours:Monday-Friday 8:30am-5pm 1-hour unpaid lunch.Work Location:1925 Madison Ave Granite City Illinois 62040Family and Community ServicesIntegrated Eligibility SupportI-FASTMadison County/Granite CityAgency Contact:Posting Group:Leadership & Management; Social ServicesAbout the Agency:The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity.As a State of Illinois Employee you will receive a robust benefit package that includes the following:A Pension ProgramCompetitive Group Insurance Benefits including Health Life Dental and Vision Insurance3 Paid Personal Business Days annually12 Paid Sick Days annually (Sick days carry over from year to year)10-25 Days of Paid Vacation time annually - (10 days in year one of employment) Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)13 Paid Holidays annually 14 on even numbered yearsFlexible Work Schedules (when available dependent upon position)12 Weeks Paid Parental LeaveDeferred Compensation Program - A supplemental retirement planOptional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)Federal Public Service Loan Forgiveness Program eligibilityGI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans5% Salary Differential for Bilingual PositionsCommuter Savings Program (Chicago only)For more information about our benefits please follow this link: position DOES contain Specialized Skills (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the Apply button at the top right or bottom right of this posting to begin the application process.If you are not already signed in you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of thehomepage in the blue ribbon.Non-State employees should log in on the using the View Profile link in the top right of thehomepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.If you have questions about how to apply please see the following resources:State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job AidNon-State employees: on click Application Procedures in the footer of every page of the website.State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:Required Experience:Unclear Seniority Key Skills Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 5928 - 8493