ILUS Sr Manager Resident System Support at Daifuku

OverviewAbout UsDaifuku is the nations leading independent provider of intelligent material handling systems. With hundreds of engineers inhouse the company designs manufactures integrates and installs the full spectrum of intralogistics solutions. We provide leadingedge conveyor and sortation systems voice and lightdirected order fulfillment equipment controls and software robotics mezzanines and structures.If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions we want to hear from you.Position SummaryResponsible for customer relationship management and sales of RSS contracts. Operationally oversees anddirects all Resident System Support locations and managers providing operational assistance support andguidance. Responsibilities include achieving excellent safety results strong customer and employee satisfactionwhile maintaining quality standards and meeting operational and financial goals.ResponsibilitiesOversee the customer relationship and satisfaction of RSS sites accountable for the sales andestimation of new and renewal contracts.Oversees the Resident System Support Managers including financial and technical activities ofOperations and Maintenance including Automation Technician and System Engineering activities on customer sites.Plans develops and implements systems and procedures to ensure operating quality preventive maintenance programs environmental compliance and safety of assigned sites.Facilitates technical and safety training and other professional development for staff.Develops and implements business plans.Participates in emergency calls coordinate action plans and assist with the closing out of extended Client Care tickets.Maintains client relationships and takes ownership of the end-to-end customer service experience.Plans develops and implements systems and procedures to ensure the operating quality preventive maintenance programs environmental compliance and safety of assigned sites.Develops Site Supervisors and managers to ensure proper management of employees and issues.Follows Daifuku Safety program policies and procedures.QualificationsBachelors degree in Manufacturing field and computer science related field or equivalent experience5 years experience in service provision adhering to contract termsMinimum of 3 years of experience with managing a team in a manufacturing environmentExperience with CMMS programsAdvanced knowledge of fulfilment centers or distribution warehouses and conveyor systemsStrong leadership skills with ability to lead manage coach and train all levels of employeesAbility to interface with internal and external customers vendors and executive management Strong knowledge of troubleshooting and repairing Daifuku equipment and technology Knowledge of automated conveyor systems and controls electrical and electronic principles and blueprints and electrical schematics Knowledge of budgets and accounting principlesKnowledge of safety programs Ability to learn new technologiesProficient computer skills including MS OfficeStrong customer service orientationSelf-motivated and detail-orientedProject management skillsAbility to manage multiple deadlinesTeam orientationRequired Experience:Manager Key Skills EMR Systems,Senior Care,Developmental Disabilities Experience,MDS,Yardi,Computer Literacy,Fair Housing Regulations,Maintenance,LIHTC,Document Management Systems,Property Management,Supervising Experience Employment Type : Unclear Experience: years Vacancy: 1