Implementation Consultant I at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 114000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:Working at AbbottAt Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar yearAn excellent retirement savings plan with a high employer contributionTuition reimbursement theFreedom 2 Savestudent debt program andFreeUeducation benefit - an affordable and convenient path to getting a bachelors degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.The OpportunityWe currently have an opportunity for an Implementation Consultant within our Toxicology business unit Open for either location - Kansas City MO or Richmond VA.This role assists in the successful implementation experience for Abbott customers (ex: Clinics and National Accounts) to ensure their use of their products with the highest quality and loyalty.What Youll do:Assistsmall clients (resellers and direct clients or groups with ten or fewer locations) throughimplementationdeliverables and provide application/product configuration throughout the product lifecycle.Conduct presentations productdemonstrationsand educational sessions.Become a subject matter expert on product implementationmethodologyprocessesand business operations.Engage team members and leadership in troubleshooting customer issues.Collaborate with multiple teams across business to resolve errors.Manage and execute the project from beginning to end and act as the liaison between customers and internal teams.Communicate project deliverables and make sure that tasks are executed on time tobudget and with high quality.Consult with leadership to provide complete and concise internal reporting for all engagements.Identifyways to improve specific customer experience with product; leverage tools and resources to address specific customer nuances.Collaborate with internal teams to resolve specific customer issues based on guidance fromleadershipDaily interactions with assigned customers.Perform audits of client data with laboratories to ensure alignment across multiple platforms.Bachelors degree or equivalent experience in customer-facing roles withdemonstratedcompetence2-3 years of working experiencePreferredMicrosoft Suite experienceSalesforce experienceLearn more about our health and wellness benefits which provide the security to help you and your family live full lives:Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.Connect with us at on Facebook at on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $20.05 $40.15/hourIn specific locations the pay range may vary from the range posted. JOB FAMILY:Customer Service DIVISION:TOX ARDx Toxicology LOCATION:United States > Richmond : 9201 Arboretum Parkway ADDITIONAL LOCATIONS:United States > Kansas City : 8140 Ward Parkway WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol: Experience:Contract Key Skills Children Activity,Internet Marketing,Land Survey,Accountancy,Gynecology,Fashion Merchandising Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 40